Casual Visitor Services Trading Assistant

Wildfowl & Wetlands Trust; Slimbridge; On-site; GBP 12,000 - 17,000; Full time

Job summary

Wildfowl & Wetlands Trust at Slimbridge Wetland Centre is seeking enthusiastic, proactive individuals to join our busy trading teams. You will welcome visitors warmly and help promote our highlights and experiences.

The role focuses on delivering excellent customer service, driving membership sales, and supporting across visitor services, retail, and catering as needed. Hours are ad hoc with weekend and holiday shifts.

Qualifications

• Customer-focused individuals with a passion for visitor experience.
• Willing to work across departments, including admissions, retail and catering.
• Casual, ad hoc hours with weekend and holiday availability.

Responsibilities

• Welcome visitors and provide helpful information and directions.
• Promote highlights and key experiences at the centre.
• Promote and sell memberships to visitors.
• Support across visitor services, retail and catering as needed.

Job description

We are looking for enthusiastic and proactive individuals to join our busy trading teams at Slimbridge Wetland Centre.

The successful applicant will provide a warm and informative welcome to all our visitors and will work to maximise sales and membership recruitment. They will have a passion for exceptional customer service, and will contribute to the delivery of agreed targets, helping generate profits that support the conservation work of WWT.

Working mainly in our visitor admissions area, to include; welcoming both member and non-member visitors, and promoting the highlights and key experiences at the centre. The role also includes promoting and selling memberships.

Trading Assistants may be required to work across visitor services, retail and catering departments, depending on the needs of the organisation. This is a casual position where hours are offered on an ad hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays.