Casual Visitor Services Trading Assistant

Wildfowl and Wetlands Trust; Slimbridge; On-site; GBP 12,398,000 - 17,909,000; Part time

Benefits offered by this job

Free entry to all wetland centres

Free car parking

Secure bike storage

Colleague discount

Contributory pension

Job summary

Wildfowl & Wetlands Trust at Slimbridge Wetland Centre is seeking Casual Visitor Services Trading Assistants to warmly welcome visitors and promote the site’s highlights. You will contribute to memberships and sales, helping to fund conservation work through effective service and engagement.

The role is casual with ad hoc hours, including weekends and school holidays, and may involve working across admissions, retail and catering.

Qualifications

• Basic GCSE qualifications or similar experience.
• Experience of providing exceptional customer service.
• Good communications skills.
• Ability to work as part of a busy team, and independently if required.

Responsibilities

• Welcome both member and non-member visitors and promote highlights and key experiences at Slimbridge Wetland Centre.
• Promote and sell memberships.
• Maximise sales and membership recruitment to support conservation work.
• Work across visitor services, retail and catering departments as needed.
• Adhere to ad hoc hours including weekends, bank holidays and school holidays.

Skills

Customer service

Communication

Teamwork

Independence

Education

GCSE qualifications or equivalent experience

Job description

Casual Visitor Services Trading Assistant

• Casual Visitor Services Trading Assistant

About The Role

We are looking for enthusiastic and proactive individuals to join our busy trading teams at Slimbridge Wetland Centre.

The successful applicant will provide a warm and informative welcome to all our visitors and will work to maximise sales and membership recruitment. They will have a passion for exceptional customer service, and will contribute to the delivery of agreed targets, helping generate profits that support the conservation work of WWT.

Working mainly in our visitor admissions area, to include; welcoming both member and non-member visitors, and promoting the highlights and key experiences at the centre. The role also includes promoting and selling memberships.

Trading Assistants may be required to work across visitor services, retail and catering departments, depending on the needs of the organisation. This is a casual position where hours are offered on an ad hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays.

When visiting our website, you will notice the position is referred to as Casual Trading Assistant . This is how the role is known internally at WWT.

About You

To join our team you'll bring:

• Basic GCSE qualifications or similar experience
• Experience of providing exceptional customer service
• Good communications skills
• Ability to work as part of a busy team, and independently if required

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands . There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Contributory pension scheme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Property, facilities and grounds maintenance