Front of House - RHS Garden Wisley

Restaurant Associates UK; Wisley; On-site; GBP 14,445 - 20,573; Part time

Benefits offered by this job

Free meals

On-site free car parking

Contributory pension scheme

Career development programs

Job summary

Restaurant Associates UK is looking for a Hospitality Assistant to join their fine dining team at RHS Garden Wisley. This part-time role involves delivering exceptional customer service and maintaining a welcoming atmosphere for visitors.

The ideal candidate will have proven experience in hospitality, a passion for service, and the ability to handle a fast-paced environment. Flexible shifts guarantee a minimum of 16 hours per week with attractive benefits including free meals and parking.

Qualifications

• Experience in hospitality or catering is essential.
• Passion for delivering exceptional customer service.
• Confident in taking initiative to enhance customer experience.

Responsibilities

• Create a welcoming and positive experience for every visitor.
• Deliver excellent customer service, serving food and drinks.
• Maintain clean and inviting service areas.

Skills

Proven experience in hospitality/catering

Customer service skills

Excellent communication

Ability to stay calm in fast-paced environments

Strong time-keeping

Job description

Job Title

Hospitality Assistant

Location

RHS Garden Wisley, GU23 6QB

Salary

£12.71 per hour

Contract

16-hour weekly guaranteed minimum. Working across venues that have a 7 day a week operation.

Overview

We're always on the lookout for enthusiastic Hospitality Assistants to join our fantastic fine dining restaurant at RHS Garden Wisley, on a part-time basis. As a Hospitality Assistant, you will be part of a hard‑working, friendly team who all have the same goal – to deliver exceptional customer service to our visitors. RHS Garden Wisley covers 240 acres and is open all year round. There are multiple food outlets on site, ranging from a restaurant to cafés.

Responsibilities

A successful Hospitality Assistant will play a key front‑of‑house role, creating a welcoming and positive experience for every visitor. You’ll be responsible for delivering excellent customer service, serving food and drinks, handling transactions, and maintaining clean and inviting service areas, while ensuring all health, hygiene, and food safety standards are consistently upheld.

Shifts

Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work weekdays and weekends. Hours will vary depending on the needs of the business, with a guaranteed minimum of 16 hours per week.

Who You Are

• Proven experience in hospitality/catering
• A genuine passion for delivering exceptional customer service, greeting every visitor warmly and serving with a positive attitude
• The confidence to take initiative and make decisions that enhance the overall customer experience
• Excellent communication skills and the ability to work effectively as part of a team
• A positive, proactive attitude with a strong desire to succeed
• The ability to stay calm, focused, and efficient in a fast‑paced environment
• Strong time‑keeping and a high level of reliability
• A strong commitment to maintaining a safe and secure working environment

What We Can Offer You

• Free meals
• On‑site free car parking
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

About Us

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high‑quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large‑scale ground events of up to 1000 people. You can find a full list of our venues on our website.

We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme.

Job Reference: com/0904/43818001/52802053/BU #RA Venues