Casual Spa Therapist

Maybourne Hotel Group; Hounslow; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Emory, a Maybourne Hotel Group property in London, seeks a Spa Therapist to join a fast-paced, high-performing team delivering luxury wellness experiences. You will provide a full range of massage treatments and upsell retail products while upholding LQA and Forbes standards.

We value a warm, guest-centred approach and experience in a luxury hotel setting. Applicants should be comfortable delivering a range of spa services and collaborating with a collaborative team to maintain exceptional

Qualifications

• Experience delivering massage treatments to a luxury clientele.
• Ability to maintain high standards and professional presentation.

Responsibilities

• Provide a full range of massage treatments to clients (male and female).
• Ensure treatments meet high standards and adhere to LQA and Forbes guidelines.
• Greet clients professionally and handle complaints tactfully.
• Confidently recommend and sell retail home care products to meet targets.
• Possibly perform other spa services as qualified (manicure/pedicure, waxing).
• Contribute to maintaining exceptional service level in line with LQA standards.

Skills

Massage therapy

Customer service

Job description

A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you

At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

The Emory

Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world’s leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean-Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world-leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.

Who strives here?

We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoying being creative in providing extraordinary guest services. You like to think from guests’ perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.

The Emory Experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

Main duties and responsibilities

Main responsibilities of the role include but are not limited to:

• Provide a full range of massage treatments to clients (male and female) to the standard required by The Emory including deep tissue, shiatsu and pressure point massage.
• Ensure that all treatments are delivered to the highest standard and LQA and Forbes standards are always adhered to.
• Ensure all clients are greeted in an appropriate manner and to The Emory standards. Ensuring that all complaints are dealt with in a reasonable, tactful and efficient way, referring complaints when necessary to the Health Club Manager.
• Confidently recommend and sell retail home care products and reach targets given by the Spa management.
• You may be required to provide any other reasonable Spa treatments to guests of which you are qualified to perform, e.g. manicure/pedicure, waxing, etc.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

Successful candidates for theSpa Therapistopportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have worked in a similar role within a luxury hotel environment.