Casual Sales Assistant

TN United Kingdom; Luton; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking dynamic individuals to enhance customer loyalty and drive sales in a vibrant retail environment. This role emphasizes delivering exceptional service and inspiring customers through product knowledge and passion. Candidates will engage with customers, resolve queries, and support store operations while maintaining high standards. Flexibility and teamwork are essential, as the role may involve varied hours and responsibilities. If you are motivated to create memorable shopping experiences and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in retail or customer service roles.
• Ability to engage and inspire customers.

Responsibilities

• Deliver exceptional customer service and drive sales.
• Support colleagues and maintain high store standards.

Skills

Customer Service

Sales Skills

Communication

Teamwork

Problem Solving

Education

Relevant Customer-Facing Experience

Job description

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About House of Fraser

House of Fraser is a department store group with locations across the UK and Ireland. With a heritage spanning over 170 years and a portfolio of over 500 global brands, we are entering an exciting new chapter and are looking for dynamic candidates to join our team.

Role Overview

This is a customer-focused role aimed at driving customer loyalty and sales through personalized service. The role involves delivering exceptional service to meet personal and business targets, inspiring customers through your passion for our products, and continuously developing your service skills, product knowledge, and behaviors in a dynamic retail environment. Successful candidates will actively share ideas and identify opportunities to enhance the store environment and grow the business.

While primarily customer-facing, flexibility to support colleagues in other store areas as needed is required.

Key Accountabilities

1. Greet and engage with customers upon arrival, answering initial queries such as store navigation and collection points.
2. Assist customers with security tags left on at barriers.
3. Support nearby tills if necessary.
4. Deliver a world-class customer experience that stands out in the marketplace.
5. Help style customers by actively listening to their needs with attention to detail.
6. Introduce and demonstrate enthusiasm for multi-channel services to drive sales and loyalty.
7. Resolve queries face-to-face or via telephone effectively.
8. Maintain replenishment and stockroom standards to ensure product availability.
9. Maintain high standards of personal presentation.
10. Support in-store events, offering ideas and feedback for improvements.
11. Uphold sophisticated retail and visual standards to attract customers and boost sales.
12. Participate in loss prevention efforts.
13. Follow all health and safety policies.
14. Bring relevant customer-facing experience that aligns with this role.
15. Show passion for enhancing the shopping experience.
16. Be motivated to meet sales targets.
17. Communicate confidently with colleagues and customers.
18. Be a team player.
19. Think without limits: Think fast, fearlessly, and lead the team.
20. Own it and back yourself: Take ownership of your role and results.
21. Be relevant: Be considerate of our people, partners, and the planet.

This role does not guarantee fixed hours; work hours may vary weekly, and some weeks may have no hours offered.