Casual Sales Assistant

SCOTTS; Luton; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking retailer as a Sales Assistant, where you will be part of a dynamic team dedicated to redefining the retail experience. This role offers the opportunity to engage with customers, understand their needs, and provide exceptional service in a vibrant environment. With a focus on fashion and trends, you will help elevate the shopping experience while maintaining store standards. If you are passionate about retail and thrive in a fast-paced setting, this is the perfect opportunity to make an impact and grow within an innovative company.

Qualifications

• High energy to drive projects to completion.
• Confident and assertive with a positive attitude.

Responsibilities

• Greet customers warmly and assist with their needs.
• Maintain a customer-friendly environment and high service levels.
• Stay updated on trends and provide product knowledge.

Skills

Excellent communication skills

Ability to work effectively within a team

Customer-focused mindset

Job description

As a Frasers Group team member, you will be part of one of the United Kingdom's fastest-growing retailers. Our luxury division includes brands such as Flannels, Frasers, Cruise, Van Mildert, 18 Montrose, Tessuti, Scotts, and Giulio. We are rethinking retail, and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future-proofing our business. To continue our growth and expansion, we now require truly exceptional, driven, and proven Sales Assistants to join our team.

Key Contribution Areas

• Greet customers with a sincere and warm welcome, ensuring they know you are there to help.
• Ask open questions to understand customers' needs.
• Recommend, select, and locate the correct merchandise for customers.
• Provide information about in-store offers, promotions, and store cards.
• Receive and process cash and card transactions.
• Stay updated on the latest trends and product knowledge.
• Maintain a customer-friendly and customer-focused environment at all times.
• Guarantee a high level of customer service consistently.
• Educate and guide customers about the brands and products we sell.
• Offer alternatives and suggest add-on sales when appropriate.
• Ensure store standards are maintained and the store is prepared for the next trading day.
• Comply with all brand policies and procedures at all times.
• Think without limits — think fast, fearlessly, and motivate the team.
• Own your role and results — own the basics, own your responsibilities.
• Be relevant — relevant to our people, our partners, and the planet.

This role has no guaranteed hours; hours of work can vary from week to week, and some weeks may have no hours offered.

Skills and Knowledge

• Excellent communication skills
• Ability to work effectively within a team
• Customer-focused mindset

Personal Qualities

• High energy to drive projects to completion
• Confident and assertive
• Positive and enthusiastic with a can-do attitude
• Passion for fashion retail
• Professional manner
• Fashion-conscious and trend-aware
• Flexible and reliable