Casual Room Service Server

Four Seasons Hotels Limited; Greater London; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Meals on duty

Uniform provided

Dry cleaning service

Wagestream access

Training & development

Team events

Job summary

Four Seasons Hotel London at Tower Bridge is seeking a Casual In Room Dining Waiter or Waitress to join our Food and Beverage team. You will deliver orders to guest rooms, set up in-room dining, and provide warm, professional service that enhances guest experiences.

This role offers flexible shifts based on business needs, with opportunities for training and development within the Four Seasons brand. Previous hotel or hospitality experience is preferred, and a valid Right to Work in the UK is

Qualifications

• Previous waitstaff experience in a hotel, restaurant, or hospitality setting is preferred.
• Excellent personal presentation and attention to detail.
• Strong communication and guest service skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Right to Work in the UK.

Responsibilities

• Deliver food and beverage orders to guest rooms professionally and efficiently.
• Set up and present in room dining orders to Four Seasons standards.
• Respond to guest requests with warmth, professionalism, and attention to detail.
• Develop a strong understanding of menus, beverages, and hotel facilities.
• Maintain cleanliness and organisation of service and preparation areas.
• Work closely with the kitchen and wider Food and Beverage team to ensure seamless service.
• Ensure all billing and order procedures are completed accurately.
• Uphold Four Seasons standards of quality, presentation, and guest care.

Skills

Presentation

Guest service

Communication

Under pressure

Hospitality

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse),Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)

Casual In Room Dining Waiter or Waitress

Four Seasons Hotel London at Tower Bridge

At Four Seasons, exceptional service extends beyond our restaurants and bars. Our In Room Dining team delivers personalised dining experiences directly to our guests, combining efficiency, attention to detail, and genuine hospitality.

Four Seasons Hotel London at Tower Bridge is seeking a Casual In Room Dining Waiter or Waitress to join our Food and Beverage team.

The role

As a Casual In Room Dining Waiter or Waitress, you will play an important role in creating memorable in room dining experiences for our guests.

You will deliver food and beverages to guest rooms, ensure every order is presented to the highest standard, and provide warm, professional service throughout every interaction. This role is ideal for individuals who enjoy guest contact, work well independently, and take pride in delivering exceptional hospitality.

What you will do

• Deliver food and beverage orders to guest rooms professionally and efficiently
• Set up and present in room dining orders to Four Seasons standards
• Respond to guest requests with warmth, professionalism, and attention to detail
• Develop a strong understanding of menus, beverages, and hotel facilities
• Maintain cleanliness and organisation of service and preparation areas
• Work closely with the kitchen and wider Food and Beverage team to ensure seamless service
• Ensure all billing and order procedures are completed accurately
• Uphold Four Seasons standards of quality, presentation, and guest care

What we are looking for

• Previous experience as a Waiter or Waitress within a hotel, restaurant, or hospitality environment is preferred
• Excellent personal presentation and attention to detail
• Strong communication and guest service skills
• Ability to work effectively under pressure and manage multiple priorities
• Passion for food, beverage, and hospitality
• Right to Work in the UK

What to expect

• Casual role with shifts offered based on business needs
• Flexible working pattern including mornings, evenings, weekends, and public holidays

What we offer

• £13.86 plus service charge based on hours worked
• Excellent training and development opportunities
• Complimentary meals while on duty in Pepys Cellar, with refreshments available throughout the day
• Opportunity to build experience within the Four Seasons brand
• Uniform with complimentary professional dry cleaning
• Access to Wagestream for greater pay flexibility
• Employee recognition programmes
• Annual themed team events and regular social, charitable, and sporting activities