Casual Room Attendant

Mandarin Oriental; Greater London; Sur place; GBP 24 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Free meals on duty

Uniform dry-cleaning

Résumé du poste

Mandarin Oriental Hyde Park, London – a luxury hotel, is seeking a Casual Room Attendant to join the Housekeeping team. You will ensure guest rooms and public areas meet exceptional standards, maintain security, and provide outstanding service to guests in a high-end environment.

Ideal candidates will have previous housekeeping experience, keen attention to detail, and the ability to work well under pressure while delivering superior guest experiences.

Qualifications

• Experience in housekeeping or hotel guest rooms is desirable.

Responsabilités

• Maintain cleanliness of guest rooms and public areas to the highest standards.
• Ensure security and proper handling of guest belongings.
• Keep rooms stocked and in order for guest comfort.
• Report equipment issues and maintenance needs to supervisor.

Connaissances

Attention to detail

Team player

Guest service

Reliability

Description du poste

Casual Room Attendant, Housekeeping

We’re looking for a Casual Room Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Casual Room Attendant Mandarin Oriental Hyde Park, London, we expect from you:

• To consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests
• To ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests
• To ensure that all guest rooms are cleaned, stocked and maintained to the standard required
• To report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Floor Manager.

To be a successful Casual Room Attendant candidate, you will ideally have previous experience in a similar role, ideally in a luxury environment, excellent attention to detail, ability to work under pressure and most importantly, genuine interest in providing outstanding service to our guests.

Our Commitment To You

• Free meals on duty & uniform dry-cleaning services
• Social, wellbeing, charity, and sporting events throughout the year

Sustainability at Mandarin Oriental Hyde Park, London

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility To Work In The UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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