Casual Food and Beverage Assistant

Mandarin Oriental; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty & uniform dry-clean

Social, wellbeing, charity & sporting

Job summary

Mandarin Oriental Hyde Park, London, is seeking a Casual Food and Beverage Assistant to join our prestigious F&B team. You will support guest requests, prepare mise en place, and upsell food and beverages where appropriate.

Ideal candidates have prior experience in luxury F&B, are guest-focused with excellent communication and attention to detail, and enjoy working in a fast-paced hospitality environment that values teamwork and exceptional service.

Qualifications

• Experience in food & beverage, ideally in a high-end luxury setting.
• Guest-focused with strong communication and attention to detail.
• Ability to upsell food and beverages where appropriate.

Responsibilities

• Dealing with guest requests, queries or complaints.
• Preparing mise en place.
• Understanding the menu and knowledge of products, upselling where appropriate.
• Completing the billing procedure.

Skills

Customer service

Communication

Upselling

Job description

Casual Food and Beverage Assistant, Food & Beverage

Mandarin Oriental Hyde Park is looking for a Casual Food and Beverage Assistant join our F&B team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Casual Food and Beverage Assistant at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Dealing with any guest requests, queries or complaints.
• Preparing mise en place.
• Understanding the menu and having full knowledge of the products on offer, upselling food and beverages where appropriate.
• Completing the billing procedure.

To be a successful Casual Food and Beverage Assistant, ideally you should have previous experience working in a food & beverage environment, ideally in a high-end, luxury establishment. You will be guest focused, an excellent communicator and possess high levels of attention to detail.

Our Commitment To You

• Free meals on duty & uniform dry-cleaning services
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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