Casual Retail Assistant

GSF Car Parts Limited; Basingstoke; On-site; GBP 18,000 - 25,000; Part time

Job summary

GSF Car Parts Limited recherche un(e) Casual Retail Assistant pour fournir un excellent service client et atteindre des objectifs de vente. Le candidat idéal aura une expérience en vente ou service client, sera motivé et capable de travailler en équipe. Ce rôle implique de servir les clients, de gérer les commandes et d'entretenir des relations solides avec la clientèle, tout en contribuant à l'image positive de l'entreprise.

Qualifications

• Expérience avérée en service client ou vente dans un rôle en contact avec la clientèle.
• Motivé(e) par les résultats et orienté(e) vers les objectifs.
• Confiance dans l'utilisation des systèmes informatiques.

Responsibilities

• Servir les clients pour les commandes click and collect et maximiser les ventes.
• Prendre les pièces pertinentes dans l'entrepôt pour satisfaire les commandes.
• Développer des relations solides avec les clients.

Skills

Service client

Vente

Attention aux détails

Travail d'équipe

Compétences informatiques

Tools

MS Office

MAM

Allicat

Job description

About The Role

At GSF Car Parts, the role of a Casual Retail Assistant is vital in delivering excellent Customer Service. You will be a key team member, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

• Serving trade and retail customers for click and collect and general orders while maximizing sales where possible.
• Picking relevant parts from the warehouse to fulfill customer orders.
• Assisting the sales team with product promotions by answering telephone and electronic queries as needed.
• Fully satisfying customer needs regarding orders, returns, or queries.
• Checking customer returns for resale, warranty, or surcharge.
• Contributing to a positive team performance while working on personal benchmarks to optimize sales of product promotions.
• Using the E-learning portal to develop product knowledge and improve performance.
• Maintaining cleanliness and tidiness of customer-facing areas.
• Developing strong relationships with customers and understanding their garage needs.
• Promoting a positive image of the company by representing our values and maintaining a professional appearance.
• Working towards the achievement of relevant KPIs.

Working hours:

Casual basis to cover sickness and annual leave, including weekend work.

About You

What you'll need to succeed:

• Proven customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to approach customer queries positively and seek resolutions proactively.
• Confident in using IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland with parts, tools, garage equipment, and training. With over 175 branches and a turnover exceeding £475 million, we operate under a unified brand since November 2021. Our network is supported by centralized teams specializing in procurement, supply chain, marketing, and national accounts, with integrated IT systems including our industry-leading catalogue system, Allicat, and the Servicesure garage program.