Casual Housekeeping Assistant

Millennium Hotel and Resorts UK; Brierley Hill; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Complimentary meals

Discount on Accommodation

Life Assurance

Pension Salary Sacrifice Scheme

Volunteer days

My Millennium discount perks

Job summary

Millennium Hotels & Resorts UK is seeking a Casual Housekeeping Assistant to join our busy hotel housekeeping team. You will maintain high standards of cleanliness in bedrooms and public areas in line with our brand guidelines, with a flexible shift pattern to cover guests 7 days a week.

The role requires physical effort, good communication, and a proactive approach to guest needs, linen room duties, and safety procedures. Training is provided, and you will be supported by a energetic team.

Qualifications

• Previous experience in a 4* hotel is desirable, although full training is provided.
• Good communications skills with a positive and energetic nature.
• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Flexible attitude to shifts – you may need to work weekends and/or public holidays.

Responsibilities

• Clean bedrooms and public areas to the required brand standards and ensure efficiency.
• Assist with linen room processes, admin details, stock takes and guest laundry procedures.
• Help guests with basic needs (e.g., toothbrushes, directions) to enhance their stay.
• Attend shifts on time and prepare the daily duty sheet and trolley stock.
• Keep supplies and amenities under control while minimising waste.

Skills

Communications skills

Fitness

Shift flexibility

Guest service

Job description

Are you a fan of routine and class yourself as a bit of a 'clean-freak'..? We are looking for someone to join our busy hotel Housekeeping department as a Casual Housekeeping Assistant; someone capable of ensuring the highest standards of efficiency and cleaning our bedrooms and public areas to the required brand guidelines – all of which we would like completed with a smile! Our guests stay 7 days a week so we do need someone who is available to work a variety of shifts.

The successful candidate will:

• Have previous hotel (or similar) Housekeeping experience with an understanding of cleaning to standards and the linen ‘life cycle’ through the hotel
• Be confident to support the overall processes of the linen room i.e. administrative details, stock takes, guest laundry procedure etc.
• Helping our guests - you’ll be happy to help if someone needs a toothbrush or directions!
• Being organised & safety aware – follow established safety procedures at all times, and wearing protective equipment when needed. Keeping on top of supplies and amenities and always trying to minimise waste
• Attending your shift on time and completing your daily duties i.e. collecting room keys and daily duty sheet, stocking work trolley for the day, cleaning rooms to the set standard, changing and replacing linen etc.

The ideal candidate for this role would have:

• Previous experience in a 4* hotel is desirable, although full training is provided
• Good communications skills with a positive and energetic nature
• It’s a physical role and you’ll be on your feet most of the day, so fitness is important
• Flexible attitude to shifts – you may need to work weekends and/or public holidays

About the Hotel

Located in the heart of the Black Country, the Copthorne Hotel Merry Hill–Dudley sits peacefully overlooking the picturesque Canal Marina. The hotel offers 138 modern guest rooms that combine Standard, Club and Suite accommodation. Guests staying in Suites or Club rooms can enjoy ‘club benefits’ which include complimentary refreshments, a bathrobe, slippers, early check-in and late check-out.

Faraday’s Restaurant is a modern and relaxed place to dine with a backdrop of the beautiful Canal Marina.

The hotel provides 11 function rooms that cater for a variety of layouts such as boardroom, theatre, banquet and reception. The Earls Suite can cater for up to 600 guests and comes complete with a private entrance, reception, bar and cloakroom. All rooms feature audio-visual equipment and have Wi-Fi connectivity.

Key Information:

• Role: Casual Housekeeping Assistant
• Salary: up to £12.71 per hour
• Working Hours: as required
• Address: Copthorne Hotel Merry Hill–Dudley, The Water Front, Level Street , Brierley Hill, Dudley, DY5 1UR

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.