Casual - Guest Service Agent

Four Seasons Hotels and Resorts; England; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Free shuttle transport

Training and career development

28 days holiday per annum

Global career opportunities

Salary advance (Wagestream)

WeCare wellbeing platform

Uniform and meals on duty

Job summary

Four Seasons Hampshire is seeking a guest services agent on a casual, flexible basis. You will be one of the first faces guests see, delivering welcoming, professional service throughout their stay and assisting with enquiries and local area information.

Role requires a warm personality, attention to detail, and the ability to thrive in a fast-paced luxury hospitality environment. Training is provided, with opportunities to grow within the Four Seasons global network.

Qualifications

• Previous hospitality, customer service or guest-facing experience is preferred but not essential – we provide full training!
• Positive, friendly and professional demeanour
• A genuine passion for delivering exceptional guest experiences
• Ability to multitask and remain calm under pressure
• Strong team player who communicates effectively
• Flexibility to work evenings, weekends and public holidays as needed
• A proactive approach and willingness to go above and beyond for our guests

Responsibilities

• Welcome guests on arrival and provide a genuine, friendly and professional experience
• Assist guests with luggage and escort them to guestrooms when required
• Support guests with enquiries, directions and information about the hotel and local area
• Coordinate transportation requests and assist with guest arrivals and departures
• Anticipate guest needs and respond quickly and professionally to requests
• Maintain a clean, organised and welcoming arrival experience throughout the hotel
• Collaborate with Reception, Concierge, Housekeeping and other departments to ensure seamless guest experiences
• Adhere to all health, safety and security standard

Skills

Guest services

Customer service

Communication

Multitasking

Flexibility

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you’re visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

We’re seeking an energetic and attentive Guest Services Agent to join our team on a casual, flexible basis. You will be one of the first faces our guests see, creating memorable first impressions and delivering exceptional service throughout their stay. This role requires a warm personality, attention to detail, excellent communication skills and the ability to thrive in a fast-paced luxury hospitality environment.

What you will do

• Welcome guests on arrival and provide a genuine, friendly and professional experience
• Assist guests with luggage and escort them to guestrooms when required
• Support guests with enquiries, directions and information about the hotel and local area
• Coordinate transportation requests and assist with guest arrivals and departures
• Anticipate guest needs and respond quickly and professionally to requests
• Maintain a clean, organised and welcoming arrival experience throughout the hotel
• Collaborate with Reception, Concierge, Housekeeping and other departments to ensure seamless guest experiences
• Adhere to all health, safety and security standard

What You’ll Bring

• Previous hospitality, customer service or guest-facing experience is preferred but not essential – we provide full training!
• Positive, friendly and professional demeanour
• A genuine passion for delivering exceptional guest experiences
• Ability to multitask and remain calm under pressure
• Strong team player who communicates effectively
• Flexibility to work evenings, weekends and public holidays as needed
• A proactive approach and willingness to go above and beyond for our guests

Benefits

• Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
• Excellent Training and Career Development opportunities
• 28 days holiday per annum including bank holidays (increasing based on length of service)
• Opportunities to build a successful career with global potential
• Access to Wagestream – a salary advance benefit
• WeCare Employee Wellbeing Platform
• Uniform and free meals on duty