Casual F&B Assistant

Leonardo Hotel Management (UK) Limited; Swindon; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Special room rates

Vouchers & recognition

Talent referral

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Casual F&B Assistant to deliver exceptional guest care across shifts at our Swindon property. You will address guest concerns courteously, collaborate with colleagues and maintain safety and service standards.

The role emphasizes learning, adapting to changing priorities, and contributing to a positive guest experience. Training opportunities and employee perks are offered to support your progression in hospitality.

Qualifications

• Previous experience in hospitality is preferred.
• Excellent communication and guest service skills.
• Willingness to learn and adapt to changing priorities.

Responsibilities

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly to ensure satisfaction.
• Collaborate with colleagues in all departments to elevate the guest experience.
• Operate in a safe and orderly manner, reporting hazards or incidents.
• Demonstrate proficiency in Leonardo Hotels products and organisation.
• Engage in continuous learning and skill development to maintain service excellence.
• Utilise all relevant systems to complete tasks in a timely manner.
• Adhere to company policies, code of conduct, and health and safety regulations.
• Complete any other reasonable request from management or a supervisor.

Skills

Guest service orientation

Excellent communication

Team player

Proactive attitude

Attention to detail

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

Main Tasks

• Offer exceptional guest care at all times
• Address guest concerns courteously and promptly to ensure their satisfaction
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation
• Engage in continuous learning and skill development to maintain service excellence
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor

Person Specification

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro-active with a hands-on approach to delivering consistent results
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community

Measurable Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews
• Achieving agreed KPIs
• Fulfilment of the job skills checklist
• Customer satisfaction scores e.g. Booking.com
• Regular review meetings with line manager

Available Ongoing Learning

• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• ‘Come Join Us’ Guest Care training
• Opportunity to apply for internal development programmes, such as: o Junior Chef Development programme o Graduate programme o Level 2 Apprenticeships in Hospitality

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Some of the perks our Casual F&B Assistant could enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops Talent referral scheme Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Casual F&B Assistant? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.