Casual Duty Manager — Flexible Hours & Events Lead

Arena Racing Company; Sunderland; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive pay rates

Flexible working hours

Training and work experience across a

Entrance vouchers (up to 10)

Job summary

Sunderland Greyhound Stadia, part of ARC, is seeking a passionate Casual Duty Manager to help run race days and events with a focus on safety and guest experience. You’ll assist with hospitality areas, coordinate with stewards and security, and ensure high standards of service throughout operations.

The role offers flexible shifts around racing calendar and hospitality functions, with training opportunities and a commitment to inclusion and equal opportunity employment.

Qualifications

• Logical, people-friendly approach to tasks.
• Strong time management and organisational skills.
• Customer service focused and able to work under pressure.

Responsibilities

• Support the smooth running of race days and events.
• Assist with basic health, safety and emergency procedures.
• Help prepare the stadium and facilities before events.
• Provide friendly and professional customer service to visitors.
• Assist with hospitality, bars, snack bars and other event areas as required.
• Support and work alongside stewards, security and other event staff.
• Report any accidents, incidents, maintenance issues or customer concerns to the appropriate manager.
• Help keep the stadium clean, safe, secure and presentable.
• Follow company procedures, including health and safety, food safety, licensing and customer service requirements.
• Assist with general event duties and respond to reasonable requests from management.
• Work flexibly as part of the team to help ensure events run smoothly.

Skills

Logical approach to tasks

Personable

Time management

Composure under pressure

Customer service

Organised

Job description

Sunderland Greyhound Stadia, part of ARC, is seeking a passionate Casual Duty Manager to help run race days and events with a focus on safety and guest experience. You’ll assist with hospitality areas, coordinate with stewards and security, and ensure high standards of service throughout operations.

The role offers flexible shifts around racing calendar and hospitality functions, with training opportunities and a commitment to inclusion and equal opportunity employment.