Casual Duty Manager

Arena Racing Company; Sunderland; On-site; GBP 14,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Training & experience across business

Entrance vouchers

Job summary

Arena Racing Company seeks a passionate Casual Duty Manager to help run race days and events at Sunderland Greyhound Stadia. You’ll deliver friendly service, support safety procedures, and keep facilities ready for guests.

Ideal candidates are organised, calm under pressure and focused on customer care, with a flexible approach to shifts and duties across hospitality and security teams.

Qualifications

• Logical approach to tasks.
• Personable and approachable demeanor.
• Excellent time management.
• Ability to work well under pressure.
• Customer service focus for internal and external visitors.
• Organised, systematic and process driven.

Responsibilities

• Support the smooth running of race days and events.
• Assist with basic health, safety and emergency procedures.
• Prepare the stadium and facilities before events.
• Provide friendly and professional customer service to visitors.
• Assist with hospitality, bars, snack bars and other event areas as required.
• Support with stewards, security and other event staff.
• Report accidents, incidents, maintenance issues or customer concerns to management.
• Help keep the stadium clean, safe, secure and presentable.
• Follow company procedures including health and safety, food safety, licensing and customer service requirements.
• Assist with general event duties and respond to management requests.
• Work flexibly as part of the team to ensure events run smoothly.

Skills

Logical thinking

Personable

Time management

Calm under pressure

Customer service

Organised

Job description

Who is Sunderland Greyhound Stadia?

Sunderland Greyhound Stadia is a premier racing venue, hosting thrilling greyhound action five days a week—Monday, Tuesday, Wednesday, Friday, and Sunday.

Who is Sunderland Greyhound Stadia?

Sunderland Greyhound Stadia is a premier racing venue, hosting thrilling greyhound action five days a week—Monday, Tuesday, Wednesday, Friday, and Sunday. We offer a top-tier hospitality experience, featuring private boxes and restaurants, making us a popular destination for racegoers, celebrations, and corporate events. With an exciting atmosphere, a packed race schedule, and a strong community following, we’re a dynamic venue that thrives on delivering great entertainment and exceptional service. We are looking for a passionate and knowledgeable Casual Duty Manager.

About The Role

• Support the smooth running of race days and events.
• Assist with basic health, safety and emergency procedures.
• Help prepare the stadium and facilities before events.
• Provide friendly and professional customer service to visitors.
• Assist with hospitality, bars, snack bars and other event areas as required.
• Support and work alongside stewards, security and other event staff.
• Report any accidents, incidents, maintenance issues or customer concerns to the appropriate manager.
• Help keep the stadium clean, safe, secure and presentable.
• Follow company procedures, including health and safety, food safety, licensing and customer service requirements.
• Assist with general event duties and respond to reasonable requests from management.
• Work flexibly as part of the team to help ensure events run smoothly.

The person we are looking for as Casual Duty Manager has….

• Logical approach to tasks
• Personable
• Excellent approach towards time management
• Works well under pressure.
• Customer service focused (internal and external).
• Organised, systematic and process driven.

What is casual work?

Casual work is a great solution as it enables you to work flexibly around other commitments in your life.

Work Perks of being a casual duty manager with us at ARC…

• competitive rates of pay
• Flexible working – happy to work with you on the hours you can and want to do
• opportunities to receive training and work experience across a range of business areas
• up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)

And so much more…

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.