Casual Customer Service Assistant

Luton Borough Council; Stockport, Luton, Blackburn; On-site; GBP 24,000 - 25,000; Part time

Job summary

A leading council in Stockport is seeking a Support Assistant to provide excellent customer service in a busy environment. You will assist with inquiries, clerical tasks, and ensure spaces are clean and welcoming. Ideal candidates will have strong communication skills and a positive attitude, contributing to a supportive team across multiple sites.

Qualifications

• Experience in customer service and handling money.
• Ability to undertake practical tasks like light repairs and cleaning.

Responsibilities

• Answering customer inquiries and providing friendly service.
• Supporting clerical tasks like data entry and handling bookings.

Skills

Customer Service

Communication

Teamwork

ICT Skills

Tools

Microsoft Office

Job description

About the job

Salary: £24,404 - £24,790 a year pro rata
Hours per week: Casual
Contract type: Casual

If you’re someone who enjoys helping people and keeping things running smoothly, this could be the perfect opportunity for you. We’re looking for a Support Assistant who can bring energy, reliability, and a positive attitude to a busy, customer-facing environment. You’ll be part of a supportive team working across multiple sites, ensuring our services are clean, welcoming, and well-maintained for everyone who uses them.

Your daily tasks will include answering customer inquiries, providing friendly service, supporting with clerical tasks like data entry and handling bookings, and engaging in basic repairs and cleaning to ensure spaces are safe and presentable. There may be times when you need to move items or stand for extended periods, and we will provide necessary equipment for safety. The role involves working on a rota, including evenings and weekends, and occasionally supporting other sites based on operational needs.

Please note this role does not attract sponsorship.

About you

You are someone who takes pride in doing your job well and enjoys working in a team. You bring a friendly, helpful attitude to all interactions and can communicate effectively with a diverse range of people, demonstrating patience and positivity. You have some experience in customer service, understand the importance of good communication, and are confident handling money and following financial procedures.

You’re willing to undertake practical tasks such as light repairs, cleaning, or moving items safely. You can work independently using your initiative but also collaborate effectively with others. Your ICT skills are strong—you can manage emails, navigate online systems, and are familiar with Microsoft Office packages.

Most importantly, you care about creating inclusive environments where everyone feels respected. You recognize and respond appropriately to discrimination, understanding that equality and respect are integral to daily work life.

This is a public-facing role, so fluency in spoken and written English is essential.

About us

Our ambitious Luton 2040 Vision aims to eradicate poverty in Luton. We value our talented, committed, and passionate workforce dedicated to serving our residents.

Our community relies heavily on this council, and we invite you to help us deliver our vision. We welcome applications from all community sections and are committed to reflecting the diversity of our borough in our workforce.

Application Process

Note: Sometimes, we may close a vacancy early if we receive a high volume of applications.

How to apply

We appreciate the effort involved in applying for a job, and a well-crafted application demonstrates your professionalism and attention to detail. To make your application stand out, visit our How to apply page for helpful tips.

Available documents

• download: Casual Customer Services Assistant JD.pdf
• download: Luton Values Flyer.pdf