Out of Hours Customer Service Advisor - Full Time (37.5 hours) and Part Time roles (25 hours)in[...]

Agilisys; Rochdale; On-site; GBP 24,000 - 27,000; Full time

Job description

Out of Hours Customer Service Advisor - Full Time (37.5 hours) and Part Time roles (25 hours) including weekends

Position is based in our Rochdale office

Seven Week Shift Pattern:

1. Week one: Mon/Tue/Wed/Thu 4.30pm-12:30am, Fri 5pm-1am
2. Week two: Tue/Thu/Fri - 4.30pm-12:30am, Wed 4pm-12pm, Sat 5pm-1am
3. Week three: Wed/Thu/Fri/Sat/Sun 5pm-1am

Closing date for applications: 22/1/2025

At Agilisys, we strive to improve the customer’s experience at each of our various contact points. We are an employee-owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK. We are one of the UK's most innovative IT services providers, delivering transformation through a suite of world-class citizen-centric technology products as well as centres of operational excellence around the UK.

We are looking to hire enthusiastic, flexible, and driven OOH Customer Service Advisors to provide a professional and efficient telephony service for our Kent customers.

Our Contact centre is based in the heart of Rochdale with local car parking available. You will be required to be within a reasonable commuting distance from our office.

Working at Agilisys in collaboration with our clients, you will be the first point of contact for our Out Of Hours emergency services. Based in a fast-paced contact centre environment working alongside a friendly and professional team, we will invest in your development to ensure you can deliver the best service for our customers.

Role Responsibilities:

• To achieve individual objectives and team targets to assist in meeting the business's overall KPI’s.
• To deliver a high level of Customer Service in line with our client’s quality standards.
• To handle a wide range of enquiries using various Service systems and processes including complaints.
• To communicate effectively (written & verbal).
• To be professional, helpful, welcoming, and pleasant to customers and colleagues.
• To be able to remain calm in all situations, with a polite and courteous manner.
• To meet data protection and client confidentiality requirements.
• Desirable to have some knowledge of how local authorities, Housing Associations or other large organisations operate.

We aim to support our staff and the great work they deliver. We offer a competitive salary and benefits outlined below:

• Full time salary starting at £24,000 with potential of rising to £27,000.
• Training provided to gain new skills and experience.
• A comprehensive career framework to support your development needs.
• Exclusive access to a suite of Wellbeing services.
• Dress code: smart/casual.
• 25 days annual leave.
• Pension Scheme.
• Health Insurance.
• Buy & Sell Annual leave.
• Cycle to work Scheme.
• Life Assurance.
• Health assessments.
• Free independent mortgage advice.
• Discounted gym memberships.
• Being an Employee Owner as part of the Employee Benefit Trust, you can make a difference in the future of our organisation.
• Access to exclusive discounts and offers with a variety of retail providers through Agilisys "Perks at Work" scheme.

Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership.