Casual Centre Duty Lead - Security & Guest Experience

Brio Leisure; Frodsham; Remote; GBP 17,000 - 25,000; Part time

Job summary

Brio Leisure in Frodsham is seeking a Casual Duty Officer to join the team on a casual basis. You will lead a small team of duty staff, supervise operations and ensure high standards of customer service.

You will open and lock the building, enforce health and safety requirements, manage alarms and emergencies, and act as ambassador for guests while maintaining a safe, welcoming environment. Weekend and evening shifts may apply; you will coordinate with the Facility Manager to implement the site

Responsibilities

• Be responsible for the daily operation and security of the building on a shift rota basis.
• Act as the company’s ambassador when dealing with customer comments, concerns, complaints and compliments.
• Act as key holder and be available for occasional emergency call-out.
• Support the Facility Manager with the development of the site programme.
• Assist the Facility Manager with Quest accreditation.
• Ensure the Centre is opened and closed in accordance with published times.
• Be responsible for the highest possible standards of cleanliness, hygiene and service delivery through the effective deployment of all duty staff.

Job description

Brio Leisure in Frodsham is seeking a Casual Duty Officer to join the team on a casual basis. You will lead a small team of duty staff, supervise operations and ensure high standards of customer service.

You will open and lock the building, enforce health and safety requirements, manage alarms and emergencies, and act as ambassador for guests while maintaining a safe, welcoming environment. Weekend and evening shifts may apply; you will coordinate with the Facility Manager to implement the site