Casual Bar & Hospitality Team Member

Worcester Racecourse; Worcester; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Meals on race day

Event tickets across the group

Job summary

Worcester Racecourse is seeking a casual catering team member to join our venue. You will serve customers efficiently, maintain high service standards and contribute to a welcoming atmosphere during race days and events.

We value smart appearance, excellent communication and a positive attitude, able to work alone or with others in varying weather. Meals on race days and event tickets are provided as part of the benefits package.

Qualifications

• Be smart, polite and well presented at all times.
• Excellent verbal communication and customer care skills.
• Flexibility and adaptability.
• Demonstrate a passion for quality service and standards.
• Interpersonal skills.
• Ability to work with a smile in any weather.
• Honesty and integrity.

Responsibilities

• Serve customers in an efficient, professional and courteous manner at all times.
• Ensure guests receive the highest standard of customer service.
• Promote a happy and welcoming atmosphere within the venue.
• Work alone or as part of a team to meet guests' needs to the highest standard.
• Keep areas stocked with glassware, ice, condiments and sundries.
• Serve guests with correct food and beverage knowledge and carry out duties as required by management.
• Keep work areas and public spaces clean and tidy before, during and after opening hours; undertake cleaning duties as required.
• Adhere to company policies and procedures.
• Undertake other reasonable duties as demanded by the business.

Job description

We currently have an excellent opportunity to join our team at Worcester Racecourse.

RESPONSIBILITIES:

• Serve our customers in an efficient, professional and courteous manner at all times
• Ensure guests receive the highest standard of customer service at all times
• To promote a happy and welcoming atmosphere within the venue
• To work both alone or as part of a team being responsible ensuring that all our guests needs are met to the highest possible standard.
• Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries
• To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager
• Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required
• Adhere to Company policies and procedures
• Undertake other reasonable duties in line with business demands

SKILLS AND QUALITIES

• Be smart, polite, professional and well presented at all times
• Excellent verbal communication and customer care skills
• Flexibility and adaptability
• Demonstrate a passion for quality service and standards
• Interpersonal skills
• The ability to work with a smile on your face whatever the weather
• To work with honesty and integrity

Working as a casual member of our catering team we are offering a casual role which will give you the freedom to pick and choose your hours.

Our casual team receive various benefits whilst working for arc including meals on a race day and tickets to race meetings and other events across the group.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.