Casino Manager

Royal Caribbean Group; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic leader to manage its Casino Department. This role involves overseeing operations, achieving revenue targets, and ensuring compliance with gaming regulations. The ideal candidate will have a strong background in casino management within upscale environments, excellent communication skills, and the ability to foster relationships with VIP guests. Join a forward-thinking company where your leadership will enhance guest experiences and drive operational excellence in a vibrant, multicultural setting.

Qualifications

• 2-5 years of managerial experience in a casino or upscale hotel.
• Knowledge of HR policies and managing international staff.

Responsibilities

• Manage the Casino Department's operations and staff performance.
• Achieve revenue and guest satisfaction targets while ensuring compliance.

Skills

Management skills

Communication skills

Problem-solving skills

Customer service skills

Interpersonal skills

Planning and organizing skills

Financial management

Conflict resolution skills

Coaching skills

Decision-making skills

Education

Bachelor’s degree in hospitality management

Bachelor’s degree in business administration

Tools

Intermediate computer skills

Job description

Leads and manages the ship’s Casino Department, focusing on core functions including:

1. Casino operations
2. Achieving revenue and guest satisfaction targets
3. Maintaining compliance with gaming rules and regulations as per SQM
4. Building and maintaining relationships with Casino VIPs
5. Directing performance management of the Casino Staff

Hiring Requirements:

1. Two to five years of progressive managerial experience in a casino within an upscale hotel, resort, or cruise line (shipboard experience preferred)
2. Satisfactory completion of Gaming Board/Commission approved dealer school
3. Ability to manage financial aspects of a casino, including cost efficiencies and revenue growth through promotions and up-selling
4. Ability to manage headcount to support vessel operations
5. Strong management skills in a multicultural environment
6. Excellent communication, problem-solving, decision-making, and interpersonal skills
7. Superior customer service, team-building, and conflict resolution skills
8. Planning, coaching, organizing, staffing, controlling, and evaluating skills
9. Intermediate computer skills
10. Understanding of basic accounting principles
11. Knowledge of customer service principles and evaluation techniques
12. Knowledge of HR policies and practices, including managing international staff and disciplinary processes
13. Bachelor’s degree in hospitality management, business administration, or related field preferred

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Other
• Industries: Hotels and Motels