Cashless & Loyalty Solutions Coordinator

Live Nation; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

Live Nation in Manchester is seeking a Cashless & Loyalty Solutions Coordinator to join the UK & Ireland Festivals team. You will help plan and deploy the cashless system across festivals, handling pre-event setup, on-site operations and post-event reconciliation, with extensive travel during the festival season.

The role requires strong finance and data coordination skills, excellent Excel abilities, and the ability to work closely with Sponsorship, F&B, Production and Operations teams to

Qualifications

• Experience in finance and event/project coordination.
• Strong Excel skills, including VLOOKUP/XLOOKUP, PivotTables, SUMIFS.
• Excellent organisational and time-management skills.
• Attention to detail and ability to maintain accurate records.
• Excellent written and verbal communication skills.
• Ability to work independently and escalate complex matters.
• Ability to manage pressure in a fast-paced environment.

Responsibilities

• Support Cashless event planning from pre-event to on-site deployment.
• Assist with post-event reconciliation and settlements.
• Coordinate with departments such as Sponsorship, F&B, VIPN, Production, Operations, Sustainability and Internal Audit.
• Work across all Live Nation UK & Ireland festivals where the Cashless system is deployed.

Skills

Excel

Time management

Attention to detail

Communication

Self-motivation

Resilience

Tools

EPOS

Job description

Job Summary

Company: Live Nation

Department: UK & Ireland Festivals

Location: Manchester

Reports to: Head of Cashless & Loyalty Solutions

Working Hours: Full time

Job Type: Permanent

Role Description

This role would suit someone who both has a passion for events and operations but also is confident working with numbers and large data.

You’ll be spending the summer months onsite across all Live Nation Entertainment music festivals in the UK and Ireland. This means that there will be extensive travel and considerable time away from home during the festival season. This is a fantastic opportunity to be part of industry leading festivals and events as you’ll be right at the heart of operations.

As Cashless & Loyalty Solutions Coordinator the role will work across all Live Nation UK and Ireland festivals in which the Live Nation Cashless system is deployed reporting to the Head of Cashless & Loyalty Solutions. The role covers support to the Cashless & Loyalty Solutions Project Manager and Head of, in all aspects of planning each Cashless event project including pre-event planning, on site deployment, post event reconciliation and settlement.

The role proactively works with other Live Nation departments such as Sponsorship, F&B, VIPN, Production, Operations, Sustainability, and Internal Audit.

What it's like to work in the Team

The Cashless & Loyalty Solutions Coordinator will be an integral member of the team to ensure seamless delivery of our cashless and payments experience across our events to support best-in-class customer experiences across our festivals supporting event teams, concession partners, vendors and our fans.

The visitor's festivals are more than customers, they're our Fans. They are at the heart of everything we do. Our mission is to 'put fans first and deliver world class experiences.'

To do this we strive to always embody our Fan First Values:

Fan First Values

• We Care: We genuinely care about our Fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams.
• We make it relevant: We deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business.
• We communicate: We embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice.
• We take ownership: We take ownership, responsibility, and accountability to get the job done. We do what we say we're going to do and work together to solve challenges and exploit opportunities.
• We add value: We focus on the details that drive enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we're always adding value.
• We do what's Right: We drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability.

Who you are

Competencies / Skills / Knowledge / Experience

Essential

• Experience in finance and event/project coordination, gained through professional experience or relevant studies.
• Strong Excel skills, including confidence using VLOOKUPs/XLOOKUPs, PivotTables, SUMIFS and data reconciliation.
• Excellent organisational and time-management skills, with the ability to coordinate multiple tasks and deadlines simultaneously.
• Strong attention to detail and a methodical approach to maintaining accurate records, trackers and financial information.
• Excellent written and verbal communication skills, with the confidence to liaise with internal teams, external partners and suppliers.
• Ability to work independently, use initiative and resolve routine issues, knowing when to elevate more complex matters.
• Ability to manage pressure and competing priorities in a challenging, fast-paced environment.

Desirable

• Experience working in live events, festivals or hospitality.
• Experience in finance/data administration.
• Experience with EPOS/payment systems.
• Experience supporting financial reconciliations, settlements, audits or payment processes.

Behaviours

• Proactive, organised and solutions-focused, with a strong work ethic and a can-do attitude.
• Takes ownership of assigned responsibilities and follows tasks through to completion.
• Deadline-focused, reliable and committed to maintaining high standards of accuracy.
• Communicates clearly and confidently, keeping colleagues informed of progress and outstanding actions.
• Works collaboratively, supporting the Project Manager and wider team to deliver shared objectives.
• Adaptable and comfortable working in a fast-paced environment with changing priorities.
• Enthusiastic about working on-site at music festivals during the summer season.
• Flexible regarding working hours and location to m