Cashier Supervisor – Birmingham, UK

K1Speed Inc.; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated supervisor to ensure exceptional guest experiences in a vibrant entertainment setting. This role involves overseeing cashiers, maintaining service standards, and supporting training efforts. Ideal candidates will have a background in hospitality or entertainment, coupled with strong customer service skills and the ability to manage a team effectively. If you are passionate about creating memorable experiences and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 2+ years of supervisory experience in hospitality or entertainment preferred.
• Ability to lift/push/pull heavy objects safely.

Responsibilities

• Ensure outstanding guest service and maintain high standards.
• Oversee cashiers' productivity and compliance with company policies.

Skills

Customer Service

Supervisory Skills

Cash Handling

Training and Development

Job description

Responsibilities

1. Ensure that each guest receives outstanding service by providing a guest-friendly environment which includes greeting and acknowledging every guest and maintaining outstanding standards.
2. Assure the completion of all POS transactions and the proper control of all cash and media at the POS registers according to Company policies and procedures.
3. Responsible for assisting in the training of new cashiers.
4. Ensure compliance with Company policies, procedures, and practices; and support Company loss prevention efforts.
5. Oversee the productivity, breaks, and daily scheduling of all cashiers and communicate performance issues to management.
6. Provide orderly maintenance of front-end supplies.
7. Assist in providing Guest Service, floor moves, housekeeping, display maintenance, and replenishing merchandise as needed. Any other duties as assigned by management.

Job Requirements

1. Must be at least 18 years of age.
2. Must be able to safely lift/push/pull heavy objects on an ongoing basis.
3. 2+ years of supervisory experience in the following fields is preferred: Restaurant, Entertainment, Hospitality, Karting Centres, Bowling Centres, Amusement Parks, Miniature Golf.
4. Must be able to work weekends and evenings.