Helpdesk Team Manager

Arcus FM; Redditch; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading facilities services company is seeking a Helpdesk Team Manager in Redditch. The role involves leading a team to provide exceptional support, managing projects, and ensuring effective communication. Ideal candidates will be self-motivated with strong problem-solving skills, ready to adapt to changing priorities. Join this dynamic team and enjoy benefits including a competitive salary, bonus scheme, and comprehensive training opportunities.

Benefits

Salary: £31,839 per annum

Up to 4% bonus scheme

Group personal pension scheme

25 Days Annual Leave + Bank Holidays

Life Assurance

Access to training academy

Funded Training Sponsorship

Refer a Friend reward scheme

Cycle to Work Scheme

Health Cash Plan

Qualifications

• Strong self-motivated people manager with effective communication skills.
• Ability to adapt to change quickly and manage various projects.

Responsibilities

• Lead a team of around 15 Planners and Desk Agents.
• Provide front line support to clients and manage work orders.
• Deliver results based on KPIs and report to senior management.

Skills

Communication

Problem Solving

Performance Management

Job description

Arcus FM Redditch, England, United Kingdom

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Arcus FM Redditch, England, United Kingdom

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We are now seeking a Team Manager to join us on a permanent basis at our Redditch site.

What You'll Be Doing

You’ll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.

You’ll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

What We're Looking For

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,839 per annum
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Facilities Services

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