Shift Supervisor – Birmingham, UK

K1Speed Inc.; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated and experienced supervisor to oversee operations at a vibrant entertainment center. This role involves managing cash handling duties, ensuring outstanding customer service, and maintaining operational efficiency. The ideal candidate will have a strong background in hospitality or entertainment, with a proven track record of leadership. If you thrive in a dynamic environment and are passionate about providing exceptional experiences, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years of age.
• Previous supervisory experience in hospitality or entertainment preferred.

Responsibilities

• Handle cash, prepare tills, and maintain change funds.
• Ensure staff adhere to cash handling procedures and provide excellent service.

Skills

Cash Handling

Customer Service

Supervisory Experience

Operational Management

Job description

Responsibilities:

• Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits.
• Customer interaction and auditing of customer experience including but not limited to event execution.
• Ensuring that cashier personnel adhere to correct cash handling procedures and sell effectively.
• Ensuring that track personnel run races safely and efficiently.
• Ensuring that mechanic personnel maintain our karts in peak working condition.
• Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service.
• Ordering and purchasing operation supplies, concessions, and retail merchandise.
• Performing operational paperwork duties including safety, payroll, and facility damage.
• Contributing to schedules and employee communications.
• Corresponding with and providing regular reports to Management.
• Maintaining the effective operational feasibility of the centre.
• Maintaining the highest standard of facility appearance including storage areas and the parking lot.
• Coordinate with your Duty Manager and/or General Manager to ensure that all facility maintenance is performed quickly.

Job Requirements:

• Must be at least 18 years of age.
• Must be able to safely lift/push/pull heavy objects on an ongoing basis.
• Previous supervisory experience and a successful track record, preferably in the following fields: Restaurant, Entertainment, Hospitality, Karting Centre, Bowling Centre, Amusement Parks, Miniature Golf is preferred.
• Must be able to work weekends and evenings.