Cash Flow Navigator: Credit Controller

Lucy Walker Recruitment Limited; York and North Yorkshire; On-site; GBP 27,000 - 36,000; Full time

Job summary

Lucy Walker Recruitment Limited is seeking an experienced Credit Controller to join a growing finance team in a busy office. You will take ownership of a portfolio, drive cash collection, and maintain professional relationships with customers.

The role requires at least 3 years in credit control, strong Excel skills, and familiarity with finance systems such as IBCOS. You must be organized, with excellent telephone manners and stakeholder engagement.

Qualifications

• Minimum of 3 years' experience in a credit control or cash collection role.
• Strong IT skills, particularly Excel, and experience with finance systems.
• Excellent telephone manner and strong interpersonal skills.
• Highly organized with a proactive approach.

Responsibilities

• Open new customer accounts and manage day-to-day administration of your allocated customer base.
• Build and maintain professional relationships with customers and internal stakeholders at all levels.
• Proactively contact customers to secure payment of due and overdue debts.
• Coordinate and monitor incoming payments to support cash collection targets.
• Negotiate and manage repayment plans where required.
• Escalate problematic accounts to Credit Control Manager or third-party agencies when needed.
• Manage customer credit limits in line with policy and escalate if necessary.
• Ensure compliance with internal processes, including reconciliation and payment tracking.
• Prioritise workload in a fast-paced environment and support the wider team.
• Additional duties as required by the team.

Tools

IBCOS

Job description

Lucy Walker Recruitment Limited is seeking an experienced Credit Controller to join a growing finance team in a busy office. You will take ownership of a portfolio, drive cash collection, and maintain professional relationships with customers.

The role requires at least 3 years in credit control, strong Excel skills, and familiarity with finance systems such as IBCOS. You must be organized, with excellent telephone manners and stakeholder engagement.