Independent Stalking Advocate Caseworker

Victim Support; Devon and Torbay; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is recruiting a Domestic Abuse Independent Stalking Advocate & Caseworker (ISAC) to provide structured, trauma-informed support for victims aged 16+. The role requires travel across Devon & Cornwall, a hybrid home/office setup in Plymouth, and occasional after-hours work to meet needs.

You will develop personalised safety plans, assist with navigating the criminal justice system, and coordinate with volunteers and external partners to deliver effective support services.

Qualifications

• Understanding of impact of crime on victims including stalking and domestic abuse.
• Effective verbal and written communication skills.
• Experience delivering services in statutory, voluntary or multi-agency settings.
• Ability to balance competing needs and priorities.
• Ability to work independently and as part of a team.
• Ability to manage a caseload including complex cases.
• Able to drive and have access to a vehicle for Devon & Cornwall travel.

Responsibilities

• Develop, deliver and monitor safety and support plans for service users.
• Provide information and advocacy to navigate the criminal justice process.
• Empower service users to make informed future choices.
• Oversee casework management of volunteers.
• Liaise with local providers to promote VS services.

Skills

Verbal communication

Written communication

Risk assessment

Multi-agency collaboration

Independent working

Tools

Generic IT applications

Job description

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We are looking for a resilient and compassionate Domestic Abuse Independent Stalking Advocate & Caseworker (ISAC) to make a meaningful difference in the lives of people aged 16+ affected by domestic abuse. You will work from an empowerment-focused, trauma-informed approach, supporting effective risk management while upholding strong professional boundaries.

The position is full-time and hybrid, with a mix of home working and a minimum of one day per week based in our Plymouth office. Support will predominantly be delivered via telephone and video call; travel may be required across Devon & Cornwall for delivery of in-person support, training and networking, therefore you will need to live in the Devon & Cornwall area. You must have access to a secure and confidential workspace at home.

Area of Business Operations

Number of Vacancies 1

Location or Function Devon and Cornwall

Full time/Part time Full time

Hours per week 37.5

Work schedule Monday to Friday 9am-5pm. There may be an occasional need to work outside core hours to meet the demands of the role.

Basic Salary Qualified - 29,583.00 per annum, Unqualified - 27,752.00 per annum

Contract type Permanent

DBS required? Enhanced

Police vetting required? No

Closing Date 10/11/2026

Ref No 7044

Documents

• ISAC - Devon & Cornwall JD.pdf (PDF, 232.01kb)

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Domestic Abuse Independent Stalking Advocate & Caseworker (ISAC) you will ensure the provision of individual structured, tailored support plans, based on a holistic assessment of impact and risk, within the framework of VS's Service Model. You will also contribute to cover for the local helpline, and may be required to offer support to victims of other crime types, such as hate crime, anti-social behaviour and non-contact sexual offences.

Key Responsibilities

• Develop, deliver and monitor safety and support plans for those affected by crime (primarily domestic abuse) who accept ongoing support which will include providing resources, interventions, and information to all service users
• Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld
• Empower service users to enable them to make informed choices about their future options
• Work alongside and oversee the casework management of a small number of volunteer supporters
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors

About You

You will need:

• An understanding of the impact of crime on victims such as stalking, domestic abuse, sexual offences, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• An ability to balance competing needs and priorities
• An ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• An ability to manage a caseload including complex case management
• An ability to use generic IT applications competently

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.