Caseworker

Birmingham Voluntary Service Council; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading council service is seeking an enthusiastic individual to serve as an advocate, providing information and support to the community. The role involves handling queries, drafting reports, and attending meetings, with the opportunity to work full-time or part-time. Strong communication and writing skills are essential for representing the MP effectively.

Qualifications

• Experience in providing information and acting as an advocate is essential.
• Strong writing skills needed for correspondence and reports.
• Excellent command of written English required.

Responsibilities

• Handle standard and complex queries from the public via various channels.
• Draft responses to constituents and third-party organizations.
• Analyze inquiry patterns and produce relevant reports.

Skills

Communication

Research

Writing

Data Analysis

Job description

We are looking for an enthusiastic and compassionate individual to join our team. The successful candidate will have experience in providing information, advice or acting as an advocate on someone's behalf.

Full-time and part-time roles will be considered, 24 - 37.5 hours per week. Pay will be dependent on experience.

Job Description:

Deal with large numbers of standard queries, as well as assisting on more complex cases from
members of the public by phone, email, social media or face to face. Ongoing communication may be
required

Draft responses to constituents and to third party organisations such as Councils, Government Departments and Housing Associations.

Ensure records are kept and information managed confidentially in line with the data protection
legislation

Analyse patterns of enquiries and produce reports

Assist MP surgeries and other meetings and follow up as appropriate

Attend constituency meetings as appropriate

Critically analyse patterns of enquiries and articulate the findings in reports and communication with
the MP and other staff members

Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance
with the MP

Follow up on social media queries and comments

Gather relevant information to assist with resolving cases

Log all cases; monitor progress and ensure all identified actions are taken

Retain records and information confidentially and in line with the Data Protection Act

There may be a requirement for the role holder to work outside of the normal working hours and travel
for work occasionally

Support the office in constituency outreach, including printed and online communication

Strong writing, research and communication skills

Excellent command of written English to produce quality correspondence, representing the MP in written materials