Case Worker - Hope Haven

Everyturn Mental Health; Whitehaven; Remote; GBP 12,000 - 20,000; Part time

Benefits offered by this job

Annual leave and holidays

Pension

Wagestream access

Wellbeing programme

Life assurance

Employee discounts

Blue Light Card

Job summary

Everyturn Mental Health is recruiting a part-time Case Worker in Whitehaven to provide safe, compassionate support to individuals in crisis, both in person and by phone. You will use de-escalation techniques and active listening to help people regain confidence and navigate daily life while safeguarding their mental health.

This role involves liaising with local services to deliver holistic care, with shifts Monday to Sunday 9am–Midnight on a 15-hour week, pay enhancements for unsocial hours,

Qualifications

• Proven experience providing one-to-one support to individuals with complex needs.
• Experience in Health, Social Care or VCSE sector.
• Understanding of the structure and functions of Health and Social Care systems.
• Knowledge of national and local organisations that promote mental health and wellbeing.
• Awareness of the recovery model in the context of mental health.
• Understanding of the effects of stigma and discrimination.
• Awareness of wider social challenges such as homelessness, financial exclusion, and substance misuse.

Responsibilities

• Co-produce and support personalised crisis plans, relapse prevention strategies, and self-management tools such as WRAP.
• Provide appropriate signposting, guidance, and support to help individuals access services and resources.
• Develop a strong understanding of local care pathways, community networks, and culturally sensitive practices to inform and enhance support.
• Encourage the development of independent peer-support networks to help individuals sustain long-term recovery beyond the service.
• Maintain accurate, timely, and clear documentation in line with organisational policies, while making proactive use of supervision, training, and professional development opportunities.
• Carry out any additional duties as required to support the ongoing development and success of the service.

Skills

One-to-one support

Crisis support

Empathy

Job description

We are pleased to offer an exciting opportunity for a dedicated and compassionate individual to join the team at Hope Haven.

As a Case Worker, you will provide a safe, welcoming, and supportive environment for individuals accessing the service, both in person and by telephone. Using de-escalation techniques, active listening, and compassionate communication, you will support individuals in crisis or emotional distress, helping them develop the knowledge, skills, and confidence to navigate future life challenges while maintaining good mental health.

This role also involves close liaison with relevant support services, ensuring a holistic and personalised approach to recovery.

Please note: Due to the nature of this role, applicants must be based locally and able to travel throughout the Copeland area as required.

This is a part‑time role, contracted at 15 hours per week. You will be working shift rota, Mondays‑Sundays between 9am - Midnight (you will get pay enhancements on top of your salary for working unsocial hours).

This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service

About the Service:

Hope Haven forms part of a broader partnership, delivering an integrated Community Mental Health Support Hub. The service will bring together specialist health, social care, and community services at the heart of Whitehaven, supporting local residents with their mental health and wellbeing.

Key Responsibilities:

• Co-produce and support individuals to implement personalised crisis plans, relapse prevention strategies, and self‑management tools such as the Wellness Recovery Action Plan (WRAP).
• Provide appropriate signposting, guidance, and support to help individuals access services and resources based on their unique needs and circumstances.
• Develop a strong understanding of local care pathways, community networks, and culturally sensitive practices to inform and enhance support.
• Encourage the development of independent peer‑support networks to help individuals sustain long‑term recovery beyond the service.
• Maintain accurate, timely, and clear documentation in line with organisational policies, while making proactive use of supervision, training, and professional development opportunities.
• Carry out any additional duties as required to support the ongoing development and success of the service.

About you:

We would love to hear from you if you possess the following:

• Proven experience providing one-to-one support to individuals with complex needs.
• Previous experience working in Health, Social Care, or within the Voluntary, Community, and Social Enterprise (VCSE) sector.
• An understanding of the structure and functions of Health and Social Care systems.
• Knowledge of national and local organisations that promote mental health and wellbeing.
• Awareness of the recovery model in the context of mental health.
• An understanding of the effects of stigma and discrimination.
• Awareness of wider social challenges such as homelessness, financial exclusion, and substance misuse.

What we offer in return:

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) pro-rata for part‑time and the option to purchase or sell day
• Enhanced pension
• Wagestream‑ability torelease earnings, giving youinstant access to your pay
• Smart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQI+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

2 Esh Plaza
Sir Bobby Robson Way
Newcastle upon Tyne
NE13 9BA

Discover

Everyturn Mental Health is the trading name of Everyturn a registered charity (charity number 519332) and a company limited by guarantee registered in England and Wales (company number 02073465) and Everyturn Services Ltd, company registered in England & Wales (company number 4391008).