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Vacancy Filler; Whitehaven; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Annual leave

Pension

Wellbeing programme

Employee assistance

Blue Light Card

Life assurance

Discounts

Job summary

Hope Haven in Whitehaven is seeking a Case Worker to provide a safe, welcoming environment for people accessing the service, both in person and by phone. You will use de-escalation and active listening to support individuals in crisis, helping them develop skills to cope and navigate life challenges while safeguarding mental health.

This role requires travel around the Copeland area, part-time 15 hours weekly, with enhanced pay for unsocial hours.

Qualifications

• Experience providing one-to-one support to individuals with complex needs.
• Understanding of health and social care systems and local pathways.
• Awareness of recovery models and stigma, with emphasis on inclusive practice.

Responsibilities

• Co-produce and support personalised crisis plans and self-management tools.
• Provide signposting and guidance to access services based on needs.
• Develop understanding of local care pathways and networks.
• Encourage independent peer-support and recovery.
• Maintain clear documentation and engage in supervision and training.
• Carry out additional duties to support service development.

Skills

One-to-one support

Mental health awareness

VCSE sector experience

Health & social care knowledge

De-escalation techniques

Empathy and active listening

Job description

Case Worker - Hope Haven, Whitehaven We are pleased to offer an exciting opportunity for a dedicated and compassionate individual to join the team at Hope Haven. As a Case Worker, you will provide a safe, welcoming, and supportive environment for individuals accessing the service, both in person and by telephone. Using de-escalation techniques, active listening, and compassionate communication, you will support individuals in crisis or emotional distress, helping them develop the knowledge, skills, and confidence to navigate future life challenges while maintaining good mental health. This role also involves close liaison with relevant support services, ensuring a holistic and personalised approach to recovery. Please note: Due to the nature of this role, applicants must be based locally and able to travel throughout the Copeland area as required. This is a part-time role, contracted at 15 hours per week. You will be working shift rota, Mondays-Sundays between 9am - Midnight (you will get pay enhancements on top of your salary for working unsocial hours). This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service

Key Responsibilities

• Co-produce and support individuals to implement personalised crisis plans, relapse prevention strategies, and self-management tools such as the Wellness Recovery Action Plan (WRAP).
• Provide appropriate signposting, guidance, and support to help individuals access services and resources based on their unique needs and circumstances.
• Develop a strong understanding of local care pathways, community networks, and culturally sensitive practices to inform and enhance support.
• Encourage the development of independent peer-support networks to help individuals sustain long-term recovery beyond the service.
• Maintain accurate, timely, and clear documentation in line with organisational policies, while making proactive use of supervision, training, and professional development opportunities.
• Carry out any additional duties as required to support the ongoing development and success of the service.

About you

• Proven experience providing one-to-one support to individuals with complex needs.
• Previous experience working in Health, Social Care, or within the Voluntary, Community, and Social Enterprise (VCSE) sector.
• An understanding of the structure and functions of Health and Social Care systems.
• Knowledge of national and local organisations that promote mental health and wellbeing.
• Awareness of the recovery model in the context of mental health.
• An understanding of the effects of stigma and discrimination.
• Awareness of wider social challenges such as homelessness, financial exclusion, and substance misuse.

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) pro-rata for part-time and the option to purchase or sell dayEnhanced pensionWagestream-ability torelease earnings, giving youinstant access to your paySmart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light CardEnhanced life assurance scheme, payment being three times your annual salaryPlus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQI+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

Ceredigion County Council Direct Payment Support Service