Case Worker

Old Moat; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity to join a dedicated team serving the community in Manchester. This role focuses on supporting individuals facing financial challenges, ensuring they receive the right assistance and interventions at the right time. You will play a key role in assessing needs, managing cases, and collaborating with various stakeholders to improve outcomes for citizens. With a commitment to reducing inequalities, this position offers a chance to make a real impact in people's lives while working in a supportive and dynamic environment. Join us in shaping a brighter future for the community!

Benefits

Generous holiday allowance

Local government pension scheme

Enhanced parental leave

Access to discounts

Learning and development opportunities

Volunteering leave

Qualifications

• Experience in social care and/or immigration legislation.
• Knowledge of relevant legislation and policies.

Responsibilities

• Manage a caseload and undertake assessments for NRPF condition.
• Work closely with stakeholders in health and social care.

Skills

Problem Solving

Communication Skills

Planning and Organising

IT Skills

Administrative Skills

Job description

About The Role

Working Hours:35 Hours Per Week

Contract Type:Permanent, Full-Time

Additional Payments: Casual Car User Allowance

Closing Date: 12 May 2025

Closing time: 11.59pm

This Role is Subject to:

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an EnhancedDisclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

This is an exciting opportunity to join the No Recourse to Public Funds (NRPF) Team, part of the Complex Services. The role will be based at Hulme Office but as it is a citywide role, you may have to work in other offices. The post holders will work on a hybrid bases and is expected to be in the office at least two days a week.

The post holder will have experience of working in social care and / or immigration with an understanding of relevant social care and / or immigration legislation.

The successful candidates will join a service that prides itself in seeing people achieve their goals and return to financially independence, in line with Manchester’s Anti-Poverty Strategy.

Explain how this role is key to making impact in your service:

Alllocal authorities are restricted by legislation in what it can provide in terms of assistance and support for families and individual subject to the NRPF condition.

We are a small team of dedicated and experienced practitioners. The post holder is expected to have knowledge (or willing to learn) of applicable legislation, policies and procedures to ensure that those subject to NRPF condition receive a robust assessment with the right intervention at the right time. The post holder will be required to manage a caseload, undertake assessments (including Human Rights Assessment) to ensure effective statutory service support.

The post holder will have a holistic approach to work, with a keen focus on reducing inequalities and supporting citizens and their families to develop their resilience and improve their outcomes towards financial independence.

The post holder must have knowledge and experience of electronic systems to ensure the maintenance ofaccurateandappropriate records whilst adhering to Data Protection Legislation.

The post holder willbe requiredto work closely and communicate with various stakeholders in health, social care, immigration, voluntary, community and social enterprises (VCSE), private sector housing(etc.) toidentify and meetcitizen needs ensuring any onward referrals are made.

For any other enquiries about the role please contact Justina Kamara on0161 219 2064

About the Candidate

Essential requirements for the role:

Generic Behaviours:

• Demonstrating Resilience:show persistence and determinationwhilst applying flexibility
• Working Together: appreciate the contributions of others and show respect and consideration for their needsPersonal Responsibility: take personal responsibility for own caseload
• Positively Aspiring: go above and beyond the agreed high standards andexpectations of the role
• Proud of, and Passionate about, Manchester
• Value our differences and treat people fairly

Generic Skills:

• Problem Solving and Decision Making: Ability to interpret rules and guidelines and know when something needs to be referred to the manager
• Communication Skills:Demonstrates an understanding of the views of others and communicates in a realistic and practical manner using appropriate language and listens attentively to views and issues of others. It is essential for this role that you can communicate effectively with foreign nationals, often in distress, calmly and professionally.
• Planning and Organising: Provides work on time and to the required standard and is capable of prioritising own workload to meet deadlines.
• IT Skills: Ability to use multiple applications, systems.
• Administrative: Ability to use and accurately maintain effective administration systems in a rapidly changing environment. Good literacy and numeracy skills to undertake calculations and produce letters and other documentation.
• Written Skills: Ability to carry out detailed evidence-based assessments

Technical requirements (Role Specific)

Awareness of key relevant legislations and case laws.

Desirable requirements that would be useful in this role:

Full drivers’ licence with access to a car. The job requires visits to applicants andto different office sites as we are a citywide based team. You will receive the Casual Car User Allowance for use of your car for official travel, but you must hold car business insurance.

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension- You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of ourcareers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the minimumshortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

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