Crematorium Attendant

North East Combined Authority; North East; Hybrid; GBP 12,000 - 18,000; Part time

Job summary

North East Combined Authority is seeking a part-time Crematorium Attendant to join our Bereavement Services team. The role combines customer care, crematorium operations, grounds maintenance and memorial administration to ensure a dignified and respectful service for families and visitors.

The post requires flexibility, GCSEs, and experience in customer service; driving licence is essential. Training may be provided for a Crematorium Technician Certificate.

Qualifications

• GCSEs (A*-C / 9-4) or equivalent.
• Experience working with the public and delivering excellent customer service.
• Experience working in a team and carrying out manual handling duties.
• Full driving licence and access to a car.
• Strong communication and interpersonal skills.
• Ability to work sensitively with bereaved families.
• Good IT skills, including data entry and spreadsheet use.
• Flexible working hours; ICCM/FBCA Crematorium Technician Certificate desirable (training may be provided).

Responsibilities

• Welcoming and assisting mourners, clergy and funeral directors with professionalism.
• Operate and maintain cremation equipment in line with legislation and best practice.
• Carry out identification, documentation and safety checks.
• Process, store and scatter cremated remains per regulations and family wishes.
• Maintain chapels, public areas, cremator rooms and grounds to a high standard.
• Undertake horticultural and grounds maintenance duties.
• Manage memorial records, leases and plaques.
• Complete associated administrative and financial record-keeping.
• Participate in weekend and out-of-hours rotas, with overtime where applicable.

Skills

Customer service

Teamwork

Manual handling

Driving licence

IT skills

Flexibility

Crematorium equipment handling

Communication

Education

GCSEs (A*-C / 9-4)

ICC Crematorium Technician Certificate (desirable)

Tools

Office software (Excel/Word)

Job description

Part time post 14.5 hours

Are you a compassionate, professional individual who can provide excellent service during some of life's most difficult moments?

We are looking for a Crematorium Attendant to join our Bereavement Services team. This varied role combines customer care, crematorium operations, grounds maintenance, and memorial administration, helping to ensure families, funeral directors, clergy, and visitors receive a dignified and respectful service at all times.

WHAT IS INVOLVED?

This is a rewarding opportunity to make a meaningful difference to local families while developing specialist skills within a professional bereavement service. You will be part of a supportive team committed to delivering the highest standards of care, dignity and respect.

• Supporting funeral and cremation services with professionalism and sensitivity. Welcoming and assisting mourners, clergy and funeral directors.
• Operating and maintaining cremation equipment in line with legislation and industry best practice.
• Carrying out identification, documentation and safety checks.
• Processing, storing and scattering cremated remains in accordance with regulations and family wishes.
• Maintaining chapels, public areas, cremator rooms and surrounding grounds to a high standard.
• Undertaking horticultural and grounds maintenance duties.
• Managing memorial records, leases and plaques.
• Completing associated administrative and financial record-keeping.
• Participating in weekend and out-of-hours rotas, with overtime paid where applicable.

We encourage you to contact Graham Harrison via email [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

You will have:

• GCSEs (Grades A*-C / 9-4) or equivalent.
• Experience working with members of the public and delivering excellent customer service.
• Experience working as part of a team and carrying out manual handling duties.
• Full driving licence and access to a car
• Strong communication and interpersonal skills.
• The ability to work sensitively with bereaved families.
• Good IT skills, including data entry and spreadsheet use.
• A flexible approach to working hours. An ICCM or FBCA Crematorium Technician Certificate is desirable, although training may be provided for the right candidate.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

Interviews will be held on (date to be be confirmed)

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.