Coroners Support Officer (Part time 30 hours per week)

The Methodist Church in Britain; Bournemouth; Sur place; GBP 18 000 - 24 000; Temps partiel

Résumé du poste

The Methodist Church in Britain is seeking a part-time administrative assistant to join the Coroners Service in Bournemouth, 30 hours per week, Monday to Friday. You will support the Senior Coroner, handle enquiries from families and stakeholders, and maintain accurate records in a busy, front-facing office.

The role involves coordinating with Dorset Council, Dorset Police and health services, managing the Civica case system, handling Treasure Act 1996 cases, and ensuring compliance,

Qualifications

• Experience delivering administrative support in a busy front-facing office.
• Ability to prioritise tasks according to need and urgency.
• Maintain confidentiality and handle sensitive information under GDPR.
• Strong written and spoken English communication.
• Calm, professional conduct in challenging situations.
• Ability to work effectively in an open office with interruptions.

Responsabilités

• Act as the point of contact for enquiries from internal and external stakeholders, including members of the public and bereaved families, giving timely and professional advice.
• Ensure services are compliant, efficient and responsive, supporting them to meet their objectives.
• Act as the link between the Coroner and Civica to resolve IT issues on the case system.
• Manage processes and procedures for treasure cases reported to the coroner under the Treasure Act 1996.
• Maintain manual and electronic systems and records to ensure accuracy, confidentiality and security.
• Work closely with the Senior Coroner and partners including Dorset Council, Dorset Police and health services.
• Carry out other administrative duties as required.

Connaissances

Teams

Word

Excel

Outlook

PowerPoint

GDPR compliance

English proficiency

Outils

Civica case system

Description du poste

This part-time post sits in the Coroners Service, supporting the Senior Coroner alongside Dorset Council, Dorset Police and health services. The role handles enquiries from families and other stakeholders, runs the Civica case system and manages treasure cases under the Treasure Act 1996, while keeping accurate records. It is a front-facing administrative role for 30 hours a week, Monday to Friday, in an office setting. Only applicants with existing right to work in the UK are considered, as visa sponsorship is not available.

What the job involves

• Act as the point of contact for enquiries from internal and external stakeholders, including members of the public and bereaved families, giving timely and professional advice
• Ensure services are compliant, efficient and responsive, supporting them to meet their objectives
• Act as the link between the Coroner and Civica to resolve IT issues on the case system
• Manage processes and procedures for treasure cases reported to the coroner under the Treasure Act 1996
• Maintain manual and electronic systems and records to ensure accuracy, confidentiality and security
• Work closely with the Senior Coroner and partners including Dorset Council, Dorset Police and health services
• Carry out other administrative duties as required

What’s required

Experience

• Delivering administrative support in a busy, front-facing, highly pressurised office

Skills & knowledge

• Using IT packages including Teams, Word, Excel, Outlook and PowerPoint
• Prioritising tasks according to need and urgency
• Handling confidential and sensitive information in line with GDPR
• Communicating clearly in English, both written and orally
• Dealing calmly and professionally with difficult or sensitive situations
• Working effectively in an open office subject to interruptions

Checks & eligibility

• DBS check at the appropriate level
• Existing right to work in the UK (no visa sponsorship)

Other

• Working as an effective team member and supporting colleagues
• Commitment to high standards of public service and governance
• Commitment to standards of excellence
• High level of resilience, emotional stability and maturity

Nice to have

• Knowledge of coronial investigations
• Developing relationships that help improve services in the area

What’s offered

• Clear progression through the pay band
• Enhanced benefits and a new Pay and Reward package, with details on the employer's careers site