Case Officer

The Royal British Legion; Northern Ireland; Remote; GBP 28,000 - 37,000; Full time

Benefits offered by this job

28 days holiday

Generous pension (6–14%)

Flexible working options

Employee Assistance Programme

Training & development courses

Volunteer opportunities

Travel loans

Cycle to Work

Job summary

The Royal British Legion is seeking a dedicated Case Officer to join our Ireland casework team, delivering direct welfare guidance to beneficiaries across Northern Ireland and the Republic of Ireland. You will assess needs, coordinate with regional specialists, and ensure integrated, person-centred support.

Based mainly at home with regular travel in NI/ROI and occasional national travel for training, the role requires a valid driving licence and an Enhanced DBS check.

Qualifications

• Driving Licence is essential.
• Enhanced DBS check required as part of pre-employment checks.
• Role is primarily homebased with regular travel within NI and ROI; occasional national travel for training/meetings.

Responsibilities

• Manage casework support and provide direct welfare guidance to beneficiaries.
• Assess needs and coordinate with regional specialists and external providers for integrated support.
• Support Area Casework Services Manager and Head of Welfare with beneficiary needs analysis to inform service commissioning.
• Advise beneficiaries on available support and assist access to services.
• Develop relationships with local welfare providers and Legion services to enable appropriate referrals and support.
• Collaborate with Specialist Service teams, Recovery team, Branch Community Support and care homes to share knowledge.

Job description

About The Role

We have an opportunity for a dedicated Case Officer to join our Ireland casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Northern Ireland and Republic of Ireland on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

• Manage casework support, providing direct support, advice and guidance to beneficiaries,
• Assess beneficiaries' needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries' needs
• Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
• Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
• Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other's services to facilitate appropriate referrals and support
• Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the Northern Ireland and Republic of Ireland area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced Access NI (DBS) check to be undertaken as part of the pre employment checks process.

Employee benefits include -

• 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service.
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

About Us

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.

As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.

We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.

Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.