Telephone Business Development Manager

LiveMore Mortgages; Altrincham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual performance bonus

Hybrid working

Employer pension contribution

Nursery voucher scheme

Job summary

LiveMore Mortgages in Altrincham operates a hybrid model (4 days in office per week) and seeks a dynamic Lending Operations Manager who focuses on broker relationships and revenue growth. You will deliver exceptional customer service while driving operational efficiency and sales outcomes.

The role requires a proven track record in mortgage sales, a strong ability to convert leads via phone, and proficiency with CRM systems.

Qualifications

• Proven track record in mortgage sales or financial services.
• Demonstrated success in growing new business volumes and income from a broker panel.
• Strong ability to influence and convert over the phone with a commercial mindset.

Responsibilities

• New Business Generation: Proactively identify and convert new opportunities from your broker panel.
• Sales Execution: Use telephone and digital channels to uncover opportunities beyond the immediate case.
• Opportunity Qualification: Qualify inbound and outbound leads, progressing them through the sales funnel.
• Broker Engagement: Build strong, commercially focused relationships with brokers and LiveMore solutions.
• Sales Enablement: Create and pass high-quality opportunities to KAMs for conversion.
• Performance Monitoring: Maintain CRM records and report KPIs.

Skills

Mortgage sales

New business growth

Telephone sales

CRM proficiency

Regulatory knowledge

KPI driven

Tools

CRM software

Microsoft Office

Job description

Altrincham / hybrid (4 days in office per week)

LiveMore exists to challenge the unfair NOs in the mortgage world. That’s why our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that’s yet to come.

Using our unique LiveMore Mortgage Matcher® and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don’t - like with LiveMore’s current mortgages ‘up to’, ‘into’ and ‘in’ retirement.

LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals. As evidence of our growth, in June 2025 we were recognised as one of the Top 100 Fastest Growing Companies in the UK by the Business Leaders 500. In 2025, we grew our annual origination volumes by over 80% to lend c.£350m.

We are now targeting 50%+ growth in lending across 2026. Our exciting growth trajectory requires a dynamic and successful LiveMore team, and critical to this is our Lending Operations Manager. We are seeking a high-energy candidate, who brings a can-do attitude and a passion to drive an efficient and effective lending operation.

Purpose

At LiveMore, we care passionately about our customers. As a TBDM, you are customer-centric, sales-orientated, well organised and have excellent attention to detail. This role is the first point of contact for our broker customers, so you will deliver exceptional customer service in a timely manner.

Key Responsibilities

• New Business Generation: Proactively identify and convert new business opportunities from your broker panel, with a strong focus on increasing lead volumes and driving commercial growth.
• Sales Execution: Use telephone and digital channels to uncover wider opportunities beyond the immediate case, ensuring every broker interaction is maximised for revenue potential.
• Opportunity Qualification: Qualify inbound and outbound leads, identifying potential and progressing them through the sales funnel.
• Broker Engagement: Build strong, commercially focused relationships with brokers, understanding their needs and positioning LiveMore’s solutions to unlock maximum value.
• Sales Enablement: Create and pass high-quality opportunities to Key Account Managers, supporting them in converting leads into revenue-generating deals.
• Performance Monitoring: Maintain accurate CRM records and report against KPIs, ensuring visibility of pipeline, conversion rates, and income growth.
• Collaboration: Work closely with field KAMs, underwriting, and operations teams to ensure seamless broker journeys and high service standards.
• Market Awareness: Stay informed on competitor activity, broker feedback, and market trends to inform tactical sales decisions.
• Compliance: Ensure all sales activity adheres to regulatory standards and internal policies.

Key Skills and Experience

• Proven track record in mortgage sales or financial services, with a strong emphasis on telephone-based business development.
• Demonstrated success in growing new business volumes and increasing income from a broker panel.
• Strong ability to influence and convert over the phone, with a commercial mindset and a focus on results.
• Skilled in identifying and qualifying opportunities, with a deep understanding of the sales process.
• Highly organised, target-driven, and comfortable managing a high volume of broker interactions.
• Proficient in CRM systems and Microsoft Office; able to report and act on performance data.
• Knowledge of mortgage products and the regulatory environment.
• Experience in a fast-paced, KPI-driven sales environment.

Values and Behaviours

• Commercially Driven: Focused on results, revenue, and unlocking value in every interaction.
• Customer-Centric: Delivers excellent service while keeping commercial outcomes in mind.
• Proactive & Tenacious: Takes initiative, follows up relentlessly, and doesn’t settle for surface-level opportunities.
• Adaptable: Thrives in a dynamic environment and adjusts quickly to change.
• Collaborative: Works well across teams to deliver seamless broker experiences.

Why Join Us?

• Exciting Industry: Work in a cutting-edge environment that’s transforming the lending landscape
• Career Development: Opportunity to gain hands-on experience and grow with the company as we scale. Benefit from structured quarterly career planning meetings with your Line Manager to support you with opportunities for professional development and promotion.
• Dynamic Environment: Join a fast-paced scale-up with a collaborative and supportive culture.
• Social Impact: By supporting customers - many of whom have been told No on multiple occasions - to access the wealth tied up in their home, LiveMore has been able to change lives - not just of the individual homeowner but of their families too.
• Annual performance bonus (cash and growth shares).
• Hybrid working (3 days per week in office).
• Employer pension contribution.
• Salary-sacrifice pension scheme, saving marginal rate on contributions.
• Salary-sacrifice nursery voucher scheme, as above.