Case Manager

Active Care Group; Wolverhampton; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Birthday off

Training support for qualifications

Benefits hub

Employee Assistance Programme

Job summary

Brownbill Case Management, part of the Active Care Group, is recruiting a Clinical Case Manager to assess needs, plan care, and coordinate multidisciplinary teams in a hybrid setting. You will develop tailored rehabilitation plans, work with clients and their families, and supervise support workers to deliver high-quality care in the community and home environments.

The role requires a UK health qualification, experience with neurological conditions, and strong communication skills.

Qualifications

• Hold a UK professional Health qualification (nurse, OT, physio, social worker, etc.).
• Experience with neurological conditions and community-based care.
• Knowledge of MCA/DoLS and safeguarding frameworks.
• Strong communication and IT skills.

Responsibilities

• Provide and maintain a case management service for clients and families.
• Assess needs and risks; produce case management plans with client consent.
• Develop action plans with timelines tailored to each client.
• Coordinate and supervise care/support workers; recruit and manage staff as needed.
• Ensure service user needs and business objectives are met.
• Work flexibly across multi-site environments.

Skills

Health qualification

Neurological experience

Community care

Communication skills

Team leadership

IT literacy

Driving licence

Education

UK professional health qualification

Tools

MS Word

Excel

Outlook

Job description

Brownbill Case Management has been established since 1992 and exists to deliver an outstanding case management service to children, young people and adults who have enduring and complex health conditions and injuries.

As part of the Active Care Group (ACG) Case Management Division, Brownbill Case Management Services (BAL) provides a specialist case management service primarily for individuals who have been affected by brain injury, spinal cord injury, Cerebral Palsy, complex orthopaedic injuries and amputation. We work across the Midlands, London and Home Counties, and South East regions

About the role:

The primary role of the Clinical Case Manager is to network cost effective services and resources on behalf of our clients to bring about an improvement in their quality of life. This includes assessing, facilitating, planning and advocating for their needs on an individual basis. This ensures that management is Client focused; that the most appropriate services are accessed; and that continuity, consistency and structure are maintained. Our work includes setting rehabilitation goals with Clients and support workers in the home environment; facilitating the client's and family's adjustment to the injuries; recruiting, training and supporting support workers; and managing care regimes.

What you'll be working:

Ideally:

• Full time, 35 hours per week / negotiable for an Associate Case Manager
• Mon to Fri office hours
• Hybrid
• Our coverage is London & Home Counties, Midlands, Kent, Essex and the South Coast, candidates from these areas would be highly desirable

Please note this can be discussed at the interview.

What you'll be doing:

Some of the main roles and responsibilities:

• Provide & maintain a case management service to a range of clients, families & Finance Deputies working within all Brownbill Policies, Procedures & supporting documentations.
• Assessment of Client Needs and Risks and Produce Case Management Plan and agree with the client and/or their representatives prior to providing active intervention.
• Produce action plans and goals with timeframes that are specific and relevant to the client.
• Establish and maintain a positive therapeutic working relationship with clients, families, Deputies and litigation solicitors.
• Produce and implement a Support & Rehabilitation Plan with specific guidelines for support workers to implement the support/rehabilitation program.
• Recruit, select & manage care/support workers.
• To undertake any other duties appropriate and as reasonably required, to meet the changing needs of the service.
• Ensuring service user needs and business objectives are met.

What you'll have:

• Hold a UK professional Health qualification ie, nurse, OT, Physio Social Worker etc.
• Have some experience of neurological conditions and working in a community setting.
• Thorough knowledge of the CQC fundamental standards and quality statements.
• Full working knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding frameworks.
• Ability to work as part of a team and as an individual.
• To provide direction to support workers.
• Self-confidence and able to manage challenging situations.
• Ability to address and respond to employee issues in a fair and consistent manner. Including informal and formal performance management.
• Excellent interpersonal, verbal and written communication skills.
• Strong organisational, time management and planning skills, with a commitment to self-management and continuous personal development.
• IT literate. Use of MS Word, Excel and Outlook.
• Flexible, professional and positive approach to multi-site working.
• Proven reliability in terms of full attendance and timekeeping.
• Full UK driving licence.

What to look forward to:

Birthday off

Training support for Qualifications

Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities

Active Reward App giving discounts and savings on your weekly shop

Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice

Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians

We recognise outstanding Active Behaviours via the Active Awards programme

Enhanced Sick & Maternity Pay benefits

Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know

... and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Brownbill work closely with the client and their family or representative to provide tailored support packages for clients in their own homes and in the community.

Brownbill has continued to expand to meet the increasing requirement for case management services and now boasts a multi-disciplined team of 10 case managers plus support staff at head office and manages over 250 care/support workers on behalf of Clients. Brownbill is determined to continually develop in order to provide intervention for as many people as possible.