Case Manager

Bridge Help; Chesterfield; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Study support

Team events

Inclusive culture

Exposure to bridging finance

Job summary

Bridge Help, a fast-growing bridging finance lender, is looking for a proactive Case Manager to join our team in Chesterfield. You’ll provide a mix of administrative, marketing and case-management support, working with underwriting, sales and operations to keep deals moving and deliver our service.

Ideal candidates are graduates or early-career professionals with an interest in property or finance, highly organised, with confident communication and willingness to take ownership.

Qualifications

• Degree-educated or three years of industry experience in property, finance, or business.
• Highly organised with strong attention to detail and proactive mindset.
• Confident communicator (written and verbal) and willing to take ownership of tasks.

Responsibilities

• Provide admin, case-management and marketing support across underwriting, sales and operations.
• Manage loan documentation, valuation requests, and internal trackers for reporting.
• Assist with marketing campaigns, social media, MailChimp campaigns and website updates.
• Support NACFB membership changes and broker panel updates.
• Prepare for meetings and organise documents to ensure seamless operations.

Skills

Organised

Attention to detail

Communication

Proactive

Excel

Marketing tools

Education

Degree-educated

Tools

MailChimp

LinkedIn

Word

Excel

Job description

Location:

Chesterfield - office-based role

About Us

At Bridge Help we’re a fast-growing bridging finance lender dedicated to providing flexible, fast, and dependable funding solutions for property investors and developers across the UK. Our business continues to expand, and we’re now looking for a proactive, detail-oriented Case Manager to join our friendly and dynamic team in a varied and rewarding role.

This is an excellent opportunity for a graduate or early-career professional with an interest in property, finance, or lending who’s ready to build a rewarding career in a fast-paced, hands‑on environment. You’ll play a key role in keeping our deals moving, supporting the underwriting and marketing teams, and helping deliver the exceptional service Bridge Help is known for.

The Role

You’ll provide a mix of administrative, marketing and case‑management support, working closely with our underwriting, sales, and operations teams. No two days are the same, from managing loan documentation to assisting with marketing campaigns and client communications.

Key Responsibilities:

Admin & Case Management

• Proactively follow up on application forms, identification documents, and any missing details to ensure smooth progress through underwriting.
• Coordinate and manage valuation quote requests and confirmations with accuracy and efficiency.
• Maintain and update key internal trackers, including deal completions, lost opportunities, and borrower data to support accurate reporting and insights.
• Keep internal systems up to date, ensuring all records are complete and compliant.
• Support the management of NACFB membership changes and broker panel updates to keep partner information current.
• Assist the underwriting team with meeting preparation, document organisation, and general administrative support to ensure seamless operations.

Marketing & PR Support

• Assisting with the management of the company’s social media presence creating content, engaging with followers, and growing online visibility.
• Assist with coordinating and distributing monthly email campaigns through MailChimp, ensuring content is engaging and on brand.
• Help to maintain the company website with the latest loan information, case studies, product details, and news updates.
• Refresh marketing collateral and internal brochures to keep materials accurate, attractive, and aligned with brand messaging.
• Support the planning and delivery of company events, including expos, client gifts, and broker or investor initiatives.
• Conduct regular competitor and product analysis to identify trends, insights, and opportunities for growth.
• Assist with the development of new case studies and lead generation campaigns to strengthen business development efforts.

About You

We’re looking for someone who is:

• Degree-educated or three-years of industry experience (ideally with an interest or experience in property, finance, or business)
• Highly organised, with great attention to detail
• Confident communicator, both written and verbal
• Proactive and willing to take ownership of tasks
• Comfortable using Excel, Word, and marketing tools (e.g. MailChimp, LinkedIn)
• Keen to learn and develop within the financial services sector

What We Offer

• A collaborative, supportive team environment
• Exposure to all areas of bridging finance and property lending
• Study support for a professional qualification (Legal / Financial Planning / Accounting / Surveying)
• Regular team events and a friendly, inclusive culture