Case Manager (12m FTC)

LendInvest (LSE: LINV); Glasgow; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid working policy

25 days holiday

Private healthcare

Matched pension contributions up to 4%

Critical illness cover

Employee Assistance Programme

Job summary

LendInvest is seeking a Mortgage Case Manager to support mortgage brokers and borrowers across Bridging, Buy to Let and Residential products. This is a 12-month fixed-term contract with a focus on timely completions and excellent service.

The role operates within a hybrid working policy, with three days in the office and two days remote, and involves managing the post-offer pipeline, liaising with valuers, solicitors, and Underwriters to ensure deadlines are met.

Qualifications

• Experience dealing with a high volume workflow and prioritising accordingly.
• Ability to form good relationships with key stakeholders.
• Close attention to detail.
• Able to work well under pressure to meet strict deadlines.
• Excellent organisational skills.
• Team player, whose behaviour demonstrates commitment to team goals.
• Able to adapt to system and process changes.

Responsibilities

• Ensure loans complete as quickly as possible and meet strict completion date deadlines
• Assist borrowers/brokers with the application process and ensure responses are prompt and professional as well as providing updates throughout the process
• Proactively manage the post-offer pipeline ensuring cases are ready for sign off by Underwriters prior to completion and that all required documentation is received and saved centrally
• Compile electronic case files together with a high standard of documentation and data accuracy in preparation for Underwriter assessments
• Manage the new application allocation queue in the absence of both UW Team Leaders
• Instruct and liaise with our panel of Valuers
• Instruct and liaise with solicitors and ensure updates are received regularly and legal work is completed on time
• Maintain and build positive relationships with Brokers and other intermediaries that supports further business growth

Skills

High volume workflow

Stakeholder relationships

Attention to detail

Deadlines

Organisational skills

Team player

Adaptability

Job description

LendInvest is the UK’s leading FinTech platform for property finance. Over the past 18 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.

A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £9 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.

We operate a hybrid working policy across our business to ensure we offer flexibility that is balanced with in-person collaboration. Our teams spend three days per week in the office and two days working remotely.

About Your Work

As a Mortgage Case Manager you will assist mortgage brokers and borrowers with their applications across Bridging, Buy to Let and Residential products. This role is a 12 month fixed term contract and will involve managing expectations and deadlines whilst providing an excellent service that encourages repeat business.

• Ensure loans complete as quickly as possible and meet strict completion date deadlines
• Assist borrowers/brokers with the application process and ensure responses are prompt and professional as well as providing updates throughout the process
• Proactively manage the post-offer pipeline ensuring cases are ready for sign off by Underwriters prior to completion and that all required documentation is received and saved centrally
• Compile electronic case files together with a high standard of documentation and data accuracy in preparation for Underwriter assessments
• Manage the new application allocation queue in the absence of both UW Team Leaders
• Instruct and liaise with our panel of Valuers
• Instruct and liaise with solicitors and ensure updates are received regularly and legal work is completed on time
• Maintain and build positive relationships with Brokers and other intermediaries that supports further business growth

About you

• Experience dealing with a high volume workflow and prioritising accordingly
• Ability to form good relationships with Key Stakeholders
• Close attention to detail
• Able to work well under pressure to meet strict deadlines
• Excellent organisational skills
• Team player, whose behaviour demonstrates commitment to team goals
• Able to adapt to system and process changes

Benefits & perks

• Competitive salary + company bonus scheme
• Hybrid working policy
• 25 days holiday (increasing with the length of service)
• Private healthcare
• Enhanced parental leave
• Matched pension contributions up to 4%
• Critical illness cover
• Employee Assistance Programme & Mental Health support
• Life assurance
• Regular performance reviews to promote a culture of growth and development
• Leadership training for managers
• Give as you earn scheme for charitable donations
• Support for attending conferences and professional learning & development
• Discounts via Perkbox
• Cycle to work scheme
• YellowNest
• Electric car loan scheme
• Monthly socials & annual offsite

Diversity, Inclusion & Belonging at LendInvest

At LI we believe in bringing your whole selves to work, and we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We are happy to discuss and implement reasonable adjustments to support candidates throughout the recruitment process.