Case Advice Lead — Data-Driven Improvement

NHS Resolution; Leeds; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Flexible working arrangements

Eye care vouchers

Job summary

NHS Resolution is seeking an experienced operational leader to join the Case Advice Service as Case Advice Operations Manager. You will oversee delivery, governance and continuous improvement, working with national advisers and service leads to translate strategy into practical operations that deliver high-quality outcomes.

You will lead a small team, manage stakeholder relationships and drive data-informed decision-making, ensuring efficient, responsive services across England, Wales and

Qualifications

• Significant experience leading operational delivery in a complex service environment.
• Commitment to professional standards, governance, confidentiality and inclusive leadership.
• Resilience and judgement to manage ambiguity, competing priorities and deadlines.
• Experience of financial management including budget planning, forecasting or monitoring.
• Organised, pragmatic approach balancing daily delivery with longer-term planning.
• Ability to build relationships, communicate clearly and influence senior stakeholders.
• Experience leading or supporting complex change, service redesign or improvement.
• Strong analytical and problem-solving skills to translate data into actions.
• Experience of performance management, quality assurance, data and KPIs.
• Strong people management and leadership skills.

Responsibilities

• Lead day-to-day operational delivery across the Case Advice Service to ensure a high-quality, responsive service.
• Represent the Case Advice Service in internal and external forums.
• Deputise for the Case Advice Service Leads when required.
• Collaborate with senior colleagues to translate strategic priorities into delivery.
• Support financial management activities including budgeting, forecasting and monitoring.
• Ensure operational systems and data support planning, assurance and benefits realisation.
• Manage and develop a small operational team focusing on performance and wellbeing.
• Lead service improvement projects and programme management.
• Use data and stakeholder feedback to inform priorities and drive improvement.
• Oversee governance, reporting and quality assurance.

Skills

Operational leadership

Stakeholder management

Data-driven decision-making

Governance

Performance improvement

Education

Degree or equivalent experience

Job description

NHS Resolution is seeking an experienced operational leader to join the Case Advice Service as Case Advice Operations Manager. You will oversee delivery, governance and continuous improvement, working with national advisers and service leads to translate strategy into practical operations that deliver high-quality outcomes.

You will lead a small team, manage stakeholder relationships and drive data-informed decision-making, ensuring efficient, responsive services across England, Wales and