Case Administrator

NHS Greater Manchester Integrated Care; Stretford; Hybrid; GBP 28,000 - 31,000; Part time

Job summary

NHS Greater Manchester Integrated Care is seeking an Administrative professional to support the Continuing & Complex Healthcare team. The role focuses on financial and non-financial data accuracy, invoicing validation, and liaison with providers.

The post requires meticulous data handling, timely reporting, and strong communication with healthcare professionals. You will work within a hybrid NHS environment, supporting the CHC care package system and ensuring data integrity across multiple

Qualifications

• Good standard of education; GCSE English and Maths or equivalent.
• NVQ Level 3 Business Admin (or equivalent) plus further training

Responsibilities

• Liaise with providers regarding queries or discrepancies with invoices or accounts.
• As first point of contact for providers’ queries, manage challenging situations calmly and professionally.
• Maintain effective communication with colleagues and professionals including nurses or social workers.
• Transfer information into the CHC care package system with accuracy and understand data interdependencies.

Skills

Financial data handling

Data analysis

Communication skills

Education

GCSE English and Maths

NVQ Level 3 Business Admin

Tools

Outlook

Excel

Word

PowerPoint

Access

Job description

Main area Administrative Grade Band 4 Contract Permanent Hours Part time - 30 hours per week (NHS GM operate Hybrid working) Job ref 896-TRAF-1038

Site Trafford Town Hall Town Stretford Salary £28,392 - £31,157 pa pro rata Salary period Yearly Closing 16/09/2026 23:59

Job overview

The post holder will be responsible for providing comprehensive financial support to the Continuing & Complex Healthcare team ensuring and maintaining financial and non-financial data is timely, reliable and accurate. There will be a requirement to validate invoices for agreed care packages and liaise with providers as necessary.

The post holder will be expected to work within set timescales and strict deadlines and be able to work unsupervised for long periods and provide appropriate administrative support to the Continuing Healthcare team when required.

The post holder will ensure that the above processes adhere to the standards outlined within the National Framework for NHS Continuing Healthcare (revised 2012)

Main duties of the job

Liaise with all providers with regard to any queries or discrepancies with invoices or accounts.

As first point of contact for providers’ queries, the post holder will use their own initiative and effectively manage challenging and situations when they arise, displaying a calm, polite attitude at all times. To provide a quality service and ensure effective communication with colleagues is delivered at all times.

The post holder will need to have good working relationships and be able to communicate effectively with professionals including nurses or social workers.

Working for our organisation

NHS Greater Manchester Integrated Care

Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system. This role is in the Trafford locality within the Healthcare commissioning and is attributed to the Personalised Care Service.

Our NHS People Promise – the promise we must all make to each other, to work together to improve the experience of working in the NHS for everyone. Like many other employers, NHS GM currently has evidence of unwarranted inequalities in the workforce, most notably in relation to minoritised ethnic, female and\or disabled staff and their intersectionality. As a result, we will use positive action measures to bring benefits to our organisation, including a wider pool of talented, skilled, and experienced people from which to recruit and a better understanding of the needs of a more diverse range of customers.

Detailed job description and main responsibilities

Liaise with all providers with regard to any queries or discrepancies with invoices or accounts.

As first point of contact for providers’ queries, the post holder will use their own initiative and effectively manage challenging and situations when they arise, displaying a calm, polite attitude at all times. To provide a quality service and ensure effective communication with colleagues is delivered at all times.

The post holder will need to have good working relationships and be able to communicate effectively with professionals including nurses or social workers.

The post holder will be required to manipulate, analyse and interpret large amounts of both financial and non-financial data and understand that output from the CHC care package system is dependent on data input accuracy. The post holder will be required to transfer information into the CHC care package system with accuracy whilst taking into consideration the interdependencies between data input and output including financial forecasts. The post holder will also need to liaise with various departments to resolve financial queries or discrepancies, including but not limited to, providers, local authority, finance department, nurses.

The post holder will be responsible for the completion of Individual Service User Agreements (ISUPAs) following approval of funding.

Data management including data entry, data manipulation and general data and word processing using Access, Excel, Internet, e-mail and filing of records.

Assist in the management of the database registering, updating and generating reports, as required.

The post holder will regularly need to re-allocate/prioritise own tasks to ensure organisational requirements are met.

Although precedent and standard procedures are available, the post holder will be expected to make decisions, prioritise their workload and work largely without supervision; however advice will be available from the Line Manager if required.

The post holder will be required to provide procedural and non-clinical advice to NHS staff, Adult Social Care and other external agencies within the limits of their competency.

The post holder will be required to provide procedural and non-clinical advice to NHS staff, Adult Social Care and other external agencies within the limits of their competency.

Qualifications

• Good standard of education; GCSE English and Maths or equivalent
• NVQ Level 3 Business Admin (or equivalent) plus further training

Experience

• Understanding of financial systems and processes

Knowedge

• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
• Ability to manipulate, analyse, interpret and present large amounts of data
• The importance of working as part of a team as well as using own initiative
• Knowledge of NHS issues
• Understanding of Confidentiality and Data Protection Act
• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users; ability to handle sensitive and confidential information
• Good organisational/planning skills with a methodological approach to projects
• Ability to work under pressure in a busy working environment and able to multi-task
• Ability to work on own initiative and able to prioritise own workload to ensure deadlines are met
• Ability to deal with people at all levels within the organisation and external agencies

Please note this vacancy may close early after a sufficient number of applications have been received. Please also note that if you are short listed for interview you will be contacted via email and it is important that you check your email regularly. If you do not hear from us by four weeks after the closing date then you may assume that on this occasion your application has been unsuccessful. As a fair collection notice for all NHS employees previous service details will be requested electronically from their previous employer.

The successful candidate will be subject to the completion of satisfactory probationary period.

General Data Protection Regulation (GDPR)

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of the organisation of the types of data we process about you.

Employer certification / accreditation badges

Name Claire Hoskins Job title Service Manager for MH and LD (Trafford) Email address [e-mail] Telephone number 07483 433030 Additional information

Tom Jones Senior Case Manager Children's Mental Health and Learning Disabilities (Trafford) via email [e-mail]