Carrier & Fulfilment Specialist — Hybrid, 12‑Month

Home Limited; Cheadle; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Home Limited is seeking a Carrier & Fulfilment Coordinator to ensure on-time delivery and smooth carrier integrations. You will manage day-to-day carrier operations, monitor performance, and resolve issues in a fast-paced ecommerce environment.

The role involves working with Metapack and supporting a seamless customer delivery experience in a hybrid setting. The position is a 12 Month Maternity Cover based at our Handforth office or Stafford Fulfilment Centre, offering hybrid working with 2-3

Qualifications

• Experience using a final mile routing system.
• Proven ability to allocate orders through lifecycle.
• Experience working in cross-functional teams.
• Experience with incident resolution and root cause analysis.
• Familiarity with API interactions.

Responsibilities

• Manage day-to-day carrier operations, ensuring orders are dispatched and delivered on time.
• Build relationships with carrier partners to maintain high service standards.
• Monitor carrier performance against SLAs and KPIs.
• Investigate and resolve delivery issues, including delays and damages.
• Work with internal teams to minimise disruptions and improve customer experience.
• Ensure orders are processed within dispatch timelines.
• Identify delivery risks and take action to prevent failures.
• Manage claims, returns, proof-of-delivery requests and escalations.
• Analyse delivery performance to identify efficiency and cost savings.
• Produce performance reports and support carrier review meetings.
• Drive continuous improvement across fulfilment and delivery operations.
• Maintain accurate records and ensure shipping compliance.

Skills

Final mile routing

Order lifecycle

Cross-functional teams

Incident resolution

Root cause analysis

Issue escalation

Final mile delivery

System integration

API interactions

Job description

Home Limited is seeking a Carrier & Fulfilment Coordinator to ensure on-time delivery and smooth carrier integrations. You will manage day-to-day carrier operations, monitor performance, and resolve issues in a fast-paced ecommerce environment.

The role involves working with Metapack and supporting a seamless customer delivery experience in a hybrid setting. The position is a 12 Month Maternity Cover based at our Handforth office or Stafford Fulfilment Centre, offering hybrid working with 2-3