Carrier & Fulfilment Specialist - 12 Month FTC

Pets at Home; Cheadle; Híbrido; GBP 27.000 - 33.000; Jornada completa

Descripción de la vacante

Home Limited is seeking a Carrier & Fulfilment Coordinator to ensure on-time delivery and smooth carrier integrations. You will manage day-to-day carrier operations, monitor performance, and resolve issues in a fast-paced ecommerce environment.

The role involves working with Metapack and supporting a seamless customer delivery experience in a hybrid setting. The position is a 12 Month Maternity Cover based at our Handforth office or Stafford Fulfilment Centre, offering hybrid working with 2-3

Formación

• Experience using a final mile routing system.
• Proven ability to allocate orders through lifecycle.
• Experience working in cross-functional teams.
• Experience with incident resolution and root cause analysis.
• Familiarity with API interactions.

Responsabilidades

• Manage day-to-day carrier operations, ensuring orders are dispatched and delivered on time.
• Build relationships with carrier partners to maintain high service standards.
• Monitor carrier performance against SLAs and KPIs.
• Investigate and resolve delivery issues, including delays and damages.
• Work with internal teams to minimise disruptions and improve customer experience.
• Ensure orders are processed within dispatch timelines.
• Identify delivery risks and take action to prevent failures.
• Manage claims, returns, proof-of-delivery requests and escalations.
• Analyse delivery performance to identify efficiency and cost savings.
• Produce performance reports and support carrier review meetings.
• Drive continuous improvement across fulfilment and delivery operations.
• Maintain accurate records and ensure shipping compliance.

Conocimientos

Final mile routing

Order lifecycle

Cross-functional teams

Incident resolution

Root cause analysis

Issue escalation

Final mile delivery

System integration

API interactions

Descripción del empleo

Contract: 12 Month Maternity Cover

Salary: Up to £30,000

Start Date: December

Hybrid: We welcome applications from those looking for hybrid working, based 2 -3 days from our Handforth office, or Stafford Fulfilment Centre.

About the Role

As our Carrier & Fulfilment Coordinator, you'll play a key role in ensuring our customers receive their orders on time and with minimal fuss. Working closely with carrier partners and internal stakeholders, you'll coordinate day-to-day fulfilment activities, helping to ensure orders are processed, dispatched and delivered accurately, efficiently and cost-effectively.

You'll be responsible for monitoring delivery performance, identifying opportunities to improve service and resolving fulfilment issues when they arise. Building strong relationships with carrier partners will be central to your success, enabling you to drive service excellence while balancing customer expectations and business requirements.

A key part of this role will involve working with Metapack to manage carrier integrations, shipment tracking and delivery performance. We're looking for someone with previous experience using Metapack who can quickly become a trusted expert within the team, helping to optimise fulfilment processes and support a seamless customer delivery experience.

This is a unique opportunity to combine operational excellence with technical expertise, taking ownership of carrier performance, fulfilment processes and Metapack administration in a fast-paced ecommerce environment.

What you’ll be doing

• Manage day-to-day carrier operations, ensuring orders are dispatched and delivered on time.
• Build strong relationships with carrier partners to maintain high service standards.
• Monitor carrier performance against agreed SLAs and KPIs.
• Investigate and resolve delivery issues, including delays, damages and lost shipments.
• Work closely with internal teams to minimise fulfilment disruptions and improve the customer experience.
• Ensure orders are processed accurately and within agreed dispatch timelines.
• Proactively identify delivery risks and take action to prevent service failures.
• Manage claims, returns, proof-of-delivery requests and customer escalations.
• Analyse delivery and fulfilment performance, identifying opportunities to improve efficiency and reduce costs.
• Produce regular performance reports and support carrier review meetings.
• Drive continuous improvement initiatives across fulfilment and delivery operations.
• Maintain accurate operational records and ensure compliance with shipping requirements.

About You – What you’ll bring to the role

• Experience working with a final mile routing Management System
• Proven experience in order lifecycle allocation
• Experience working in or with cross-functional teams
• Demonstrated ability to manage incident resolution, root cause analysis, and issue escalation
• Strong understanding of final mile delivery
• Familiarity with system integration flows
• Basic knowledge of API interactions

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.

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