Cargo Claims Recovery Specialist - Hybrid

Marsh Agency; Norwich; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Marsh Agency seeks a talented individual to join our Reclaim team, Marsh’s in-house claims and recovery department within the Global Marine & Cargo Practice. This hybrid role is based in Norwich and requires working at least three days a week in the office.

The Reclaim team specialises in transportation-related claims across ocean, air, storage, road and rail. Marsh’s Global Marine & Cargo Practice provides risk and insurance advisory to maritime and logistics clients, with strong development

Qualifications

• Detail-oriented with a methodical approach.
• Strong planning and organisational skills.
• Able to rapidly grasp technical information.
• Analytical mindset for resolving complex queries.
• Excellent written and verbal communication skills.
• Negotiating and influencing abilities.
• Good numeracy skills.
• Open to continuous improvement and change.

Responsibilities

• Negotiate with insurers/third parties for best settlements for clients.
• Review and interpret claim docs to secure best settlements.
• Meet standards of accuracy, service, and performance targets per client SLAs and targets.
• Manage and case manage claims/recoveries, contributing to complex resolutions.
• Handle claims/recoveries for global clients.

Skills

Detail-oriented

Planning & organisational

Adapt quickly to technical info

Analytical mindset

Written & verbal communication

Negotiation & influencing

Numeracy

Continuous improvement & change

Education

Cert CII

Job description

Marsh Agency seeks a talented individual to join our Reclaim team, Marsh’s in-house claims and recovery department within the Global Marine & Cargo Practice. This hybrid role is based in Norwich and requires working at least three days a week in the office.

The Reclaim team specialises in transportation-related claims across ocean, air, storage, road and rail. Marsh’s Global Marine & Cargo Practice provides risk and insurance advisory to maritime and logistics clients, with strong development