Cargo Aviation Office Agent

Swissport-8ea42602; Belfast City District; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Tech Scheme

Electric Car Salary Sacrifice

Cycle to work Scheme

Holiday Purchase

Medicash Health plan

EAP service

Standby Flights

Eyecare Vouchers

Gym Discounts

Volunteering day

Job summary

Swissport UK&I is hiring for a multi-functional role combining warehouse and office duties. You will handle cargo, assist with documentation, invoicing, data entry and reception tasks. The role requires flexibility to work across different environments and shifts, with interviews to be conducted remotely on Teams.

Pay is £26,422.50 yearly or £13.55 hourly, with potential to meet the station manager in person after the interview stage at BFS international.

Qualifications

• Three GCSEs or equivalent are required.
• Able to work across both warehouse and office settings.
• Good English communication, both written and verbal, is essential.
• Willingness to learn airline computer systems and follow procedures.

Responsibilities

• Loading/unloading air cargo and preparing cargo for storage.
• Completing paperwork and customs documentation accurately.
• Providing reception and general customer service support when needed.
• Ensuring safety procedures and security requirements are followed.
• Operating basic warehouse equipment as required.

Skills

GCSEs

English language

IT literate

Customer service

Team player

Self-motivated

Able to lift 32kg

Driving licence

Education

Three GCSEs or equivalent

Tools

Office software

Job description

Overview

Swissport UK&I are looking for enthusiastic team members to join our Cargo team.

This is a multi-functional role that involves a combination of warehouse and office-based duties. You will spend time working in both environments, so flexibility is essential.

Your responsibilities may include:

• Handling and moving air cargo within the warehouse.
• Loading and unloading freight safely.
• Completing office-based administrative tasks, including customs documentation, invoicing, and data entry.
• Providing basic reception and customer service support when required.
• Following all company procedures, safety standards, and security requirements.

This role is ideal for someone who enjoys a varied working day and is happy to work in both a warehouse and an office environment.

Pay - £26422.50 Yearly and £13.55 Hourly

Interviews will be held remotely on Teams. Afterwards you may be required to meet our station manager in Person at BFS international.

Responsibilities

Day to day you will be responsible for:

• Loading and unloading air cargo onto vehicles and storage area
• Preparingand palletize cargo as needed
• Ensuringpaperwork related to the cargo is correct
• Assuringproper handling and delivery of cargo and operation of related equipment
• Following Dangerous Goods Requirements and Regulations
• Delivering air cargo to appropriate recipient if required
• Providing special handling of live animals as required
• Driving and/or operate specialist equipment which may include vans, fork lift trucks, cargo dollies/trailers.
• Offloading trucks.
• Reporting all equipment malfunctions to the appropriate supervisor/manager
• Complying with all relevant legislation and airport authority and carrier security requirements
• Complying with Swissport Standard Operating Procedures (SOP’s)
• Maintaining the highest standards of safety and security at all times
• Basic Customs Clearance Process
• Cash Invoicing
• Acceptance of high value goods such as radioactive goods, live animals or dangerous cargo.
• Reception duties including but not limited to greeting clients and visitors, answering telephone queries, sorting post, filing etc.
• Complying with all relevant legislation as well as airport authority and carrier security requirements
• Complying with Swissport Standard Operating Procedures (SOP’s)
• Operating any necessary machinery
• Additional warehouse duties as required

Qualifications

To be successfulin this role you will need to be or have:

• In possession of at least three GCSE's or equivalent
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Excellent communication skills (written and verbal)
• Must be IT literate and able to learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather if required
• Able to demonstrate good customer service
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift
• Able to work as a team in a fast paced environment
• A full driving licence
• Previous experience working in an aviation environment desirable

Benefits

• Tech Scheme - Own new tech over 12 monthly payments interest free
• Ikea - Furnish your home for less paid over 12 monthly payments deducted from your salary
• Electric Car Salary Sacrifice (subject to requirements)
• Cycle to work Scheme
• Holiday Purchase
• Medicash Health plan
• EAP service
• Standby Flights - Fly to certain destinations at a fraction of the cost
• Eyecare Vouchers
• Costco membership available to purchase
• Cashback on shopping with 100's of retailers
• Free mortgage advice
• Gym Discounts at PureGym
• 25% off at aspire lounges
• Paid volunteering day for your local community