Heathrow Aviation Cargo Agent - 4-on/4-off Training

Right Now Group; Greater London; On-site; GBP 30,000 - 31,000; Full time

Job summary

Right Now Group is recruiting for a Cargo Agent to join a leading cargo ground handling team based near Heathrow. You will support day-to-day cargo office operations in Feltham, handling shipment documentation and inquiries while liaising with airline representatives, warehouse teams and drivers.

Full training provided; previous aviation experience helpful but not essential; you must be reliable, organized and customer-focused with good computer skills.

Qualifications

• Experience handling cargo documentation and records.
• Ability to work in a busy environment and coordinate with multiple teams.
• Willingness to undergo DBS check and training.

Responsibilities

• Create, update and maintain accurate cargo consignment records using airline computer systems.
• Check, process and distribute cargo documentation in accordance with airline and operational requirements.
• Assist customers collecting cargo, responding to enquiries and processing applicable charges and payments.
• Handle incoming telephone calls and email enquiries professionally and efficiently.
• Liaise with warehouse teams, drivers and airline representatives to coordinate cargo movements and resolve operational issues.
• Carry out relevant Dangerous Goods and Live Animal (AVI) checks where required, following IATA regulations and company procedures.

Skills

Organisational skills

Customer service

Computer literacy

Communication skills

Tools

Airline computer systems

Job description

Right Now Group is recruiting for a Cargo Agent to join a leading cargo ground handling team based near Heathrow. You will support day-to-day cargo office operations in Feltham, handling shipment documentation and inquiries while liaising with airline representatives, warehouse teams and drivers.

Full training provided; previous aviation experience helpful but not essential; you must be reliable, organized and customer-focused with good computer skills.