Caretaker

SW9 Community Housing; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

SW9 Community Housing seeks an experienced Caretaker focused on service delivery and community engagement. You will manage cleanliness and safety across housing properties, carrying out maintenance tasks and ensuring compliance with all relevant regulations. Join a visionary team committed to enhancing community living standards.

Qualifications

• Experience as a Caretaker or in a similar role.
• Ability to perform basic repairs and maintenance tasks.
• Understanding of health and safety regulations.

Responsibilities

• Deliver high-quality cleaning services across communal areas.
• Ensure compliance with health and safety regulations.
• Conduct regular inspections of site cleanliness and safety.

Skills

Cleaning

Maintenance

Customer Service

Health & Safety Compliance

Job description

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SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes. Being a community-based organisation, we are seeking to recruit an experienced Caretaker with a focus on service delivery and a people-centre approach. With a turnover of £11m, and rising, and in excess of £150million of inward investment provided by Network Homes over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey.

About the role:

We are currently recruiting a Caretaker who will join our Estate Services structure and are a key function of our continuing commitment to providing a responsive customer-based service for our residents.

Working as part of a team of Caretakers and under supervision you will ensure all sites, estates, blocks, streets, open spaces, and property assets are kept clean and tidy to the SW9 CH standards to provide a safe and clean environment.

You will take pride in the appearance of residential blocks and provide proper up-keep of the interior and exterior of all open space and communal areas. Work as directed on all areas of SW9 CH properties.

The post holder will ensure compliance with all relevant statutory requirements including Health & Safety and see tasks through to completion

Duties and Responsibilities:

Cleaning and Grounds Maintenance:

• Deliver a high-quality cleaning service across all internal and external communal areas.
• Conduct regular inspections to monitor cleanliness, hygiene, and safety standards.
• Ensure all communal areas are litter-free, disinfected, and presentable.
• Oversee cleanliness and usability of bin chutes, refuse bins, and storage areas.
• Apply salt and grit during snow/ice to ensure safe access for residents.
• Clear fallen leaves and maintain tidy outdoor areas.
• Remove graffiti promptly, especially offensive content, in line with policy.
• Maintain under crofts, pump rooms, and utility cupboards - keeping them locked, clean, and hazard-free.
• Remove bulky waste and transport it to the waste transfer station using the bulk vehicle.
• Ensure refuse bins are returned to storage areas after emptying.
• Liaise with various teams and local authority waste collection services when required.

Repairs and Maintenance:

• Perform basic repairs including light bulb changes, minor plumbing, painting, and carpentry.
• Keep accurate logs of repairs carried out and update systems such as Northgate.
• Assist elderly and disabled residents with minor repairs and gardening tasks.
• Monitor estate lighting and escalate any outstanding repairs.
• Inspect drains, gullies, and guttering; report any issues.
• Carry out utility meter readings and arrange inspections as needed.

Security and Access Control:

• Ensure communal doors (fire doors, plant rooms, bin stores, etc.) are secure and functional.
• Provide access to residents, contractors, and staff as required.
• Undertake garage inspections and report abandoned vehicles or hazards.

Support and Communication:

• Respond to resident inquiries and complaints related to estate and facilities.
• Assist in the delivery of leaflets, rent reminders, and estate communications.
• Support playground inspections and ensure faulty equipment is secured and reported.

Monitoring of Contractors:

• Oversee works carried out by cleaning, maintenance, and grounds contractors.
• Inspect the quality and safety of contractor performance and escalate concerns.

Compliance and Health & Safety:

• Use chemicals and cleaning products in accordance with COSHH regulations.
• Conduct regular checks on fire and smoke alarm panels; log and report faults.
• Document and report breaches of tenancy related to communal areas.
• Install signage and serve notices for items obstructing communal hallways.
• Ensure health and safety checks, including risk assessments, are completed and actioned.
• Use Personal Protective Equipment (PPE) and follow safe working practices at all times.

Standard Responsibilities:

Adopt and comply with SW9 values, policies and procedures, and regulatory frameworks including:

• Code of Conduct
• Health and Safety
• Data Protection, privacy, and use of IT resources
• Regulatory standards and probity
• Risks and internal controls framework
• Human Resources policies and procedures
• Equality and diversity

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of; Handyperson, Multi-skilled Engineer, Electrical Maintenance, Builder, General Builder, Installations, Pipe Repairs, Kitchen Maintenance, Bathroom Maintenance, Kitchen Repairs, Property Maintenance will also be considered for this role.