Carers Information & Support Officer

n-compass; Stafford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Carers Information & Support Officer to join their dynamic team. This role offers the chance to make a real difference in the lives of unpaid Carers by providing essential support and guidance. The ideal candidate will possess excellent communication skills and a strong commitment to helping others. With the flexibility to work from home while covering the Staffordshire area, this position is perfect for motivated individuals eager to contribute to their community. Join a not-for-profit organization dedicated to enhancing the lives of vulnerable people and become part of a mission that truly matters.

Qualifications

• Experience in supporting unpaid Carers and discussing sensitive information.
• Ability to provide personalized 1-1 support to adults.

Responsibilities

• Identify Carers and provide them with information and advice.
• Assist Carers in accessing services and peer support.

Skills

Listening Skills

Communication Skills

Empathy

Information Gathering

Job description

Carers Information & Support Officer

Can you support unpaid Carers by assessing their needs?

N-compass is looking to recruit a Carers Information & Support Officer as part of the Staffordshire Together for Carers Service team. This role offers the opportunity to work from home within a busy and dynamic team. The position covers the Staffordshire area, with responsibilities including proactively identifying Carers, providing information, advice, and support, and assisting them in accessing services, peer support, and short break opportunities to reduce the impact of their caring role.

Use of a vehicle to travel regularly throughout Staffordshire is essential for this role.

About You

We seek passionate individuals committed to supporting unpaid Carers. The ideal candidate will have excellent listening and communication skills, experience in sensitively discussing and gathering information from support-seeking individuals, and the ability to provide personalized 1-1 support to adults. Most importantly, we value highly motivated, hardworking, flexible individuals who genuinely want to make a difference.

About Us

N-compass was established in 2009 as a not-for-profit organization dedicated to improving the lives of vulnerable people across the North of England. We deliver a range of services including Advocacy, Health and Wellbeing, Carers, and Counselling. Our values—professionalism, responsiveness, innovation, dynamism, and empowerment—inspire us to make a meaningful difference and enhance life opportunities within local communities.

Please see the full Job Description, Person Specification, and benefits package on our website.

Successful applicants will be required to undergo a Basic DBS check. n-compass is an equal opportunities employer. If you require any reasonable adjustments to enable you to apply for this role, please contact us.

Registered Charity Number: 1128809

Keywords: Carers, Staffordshire, Support Worker, Social Worker, Mental Health, Charity, Third Sector