Carer Support Worker (Digital & Young Adult Carers)

Community Matters; Leeds; Hybrid; GBP 34,000 - 36,000; Part time

Job summary

Carers Leeds is seeking a Carer Support Worker (Digital & Young Adult Carers) in Leeds. The post is hybrid, 21 hours per week, for 2 years, pro-rated salary £34,434–£36,363. You will help carers access resources, mitigate impact, and promote health, wellbeing and financial security.

You will lead on creating and testing digital approaches to reach diverse carers, especially young adults, using digital channels and tools. DBS check is required.

Qualifications

• DBS check satisfactory.
• Strong digital skills and creativity.
• Interest or experience working with young adults.
• Ability to reach and support diverse carers through digital channels.

Responsibilities

• Lead on developing and testing innovative digital approaches to identifying, reaching and supporting carers, particularly young adult carers.
• Provide information and guidance to carers who approach us digitally.
• Deliver one-to-one support to carers via webchat and video calls and provide Support Line cover when required.
• Facilitate online carers support group/s.
• Contribute to the planning and delivery of online events, workshops and training opportunities for carers.
• Participate in the Carers Leeds Digital Working Group and contribute to the delivery of our digital strategy.
• Maintain technical oversight of the Carers Leeds webchat system and appointment co-ordination of the Carers Leeds online booking system.

Skills

Digital skills

Creativity

Young adult carers experience

Job description

Carer Support Worker (Digital & Young Adult Carers)

Carers Leeds

Location: Leeds / Hybrid

Salary: £34,434 – £36,363 (pro-rated)

Hours: 21 Hours per week (Wednesday-Friday)

Contract: 2 year fixed post

Our Carers Support Workers help carers to access the resources they need to carry out their caring role; to mitigate the negative impact of caring; to enjoy life beyond their caring role and to have good health and wellbeing, social connections and financial security. This is role with a difference. We’re looking for someone with strong digital skills who is creative and excited to try new things. A key part of the role is experimenting with new ways to reach and support more diverse carers through digital channels.

Lead on developing and testing creative digital approaches to reach, engage, and support carers, with a particular focus on young adult carers. The role will use digital platforms and approaches that reflect how young adult carers want to engage, while supporting colleagues to make greater use of the digital tools in their work. The role would suit someone who enjoys testing ideas, using digital tools
creatively, and who has an interest or experience of working with young adults.

Key Duties and Responsibilities:

• Lead on developing and testing innovative digital approaches to identifying, reaching and supporting carers, particularly young adult carers.


• Provide information and guidance to carers who approach us digitally.


• Deliver one-to-one support to carers via webchat and video calls and provide Support Line cover when required.


• Facilitate online carers support group/s.


• Contribute to the planning and delivery of online events, workshops and training opportunities for carers.


• Participate in the Carers Leeds Digital Working Group and contribute to the delivery of our digital strategy.


• Maintain technical oversight of the Carers Leeds webchat system and appointment co-ordination of the Carers Leeds online booking system.

This post is subject to a satisfactory a DBS check.

If you have any questions regarding the role then please contact [e-mail]
(Recruiting Manager).

Interview date: 13th November 2026.

Deadline for applications: Sunday 1st November 2026 (at midnight).