Carers Support Worker (Digital & Young Adult Carers)

Leeds International; Leeds; Hybrid; GBP 19,000 - 20,000; Part time

Benefits offered by this job

25 days annual leave (pro rata)

Flexitime

Hybrid working

Job summary

Carers Leeds is seeking a Carers Support Worker (Digital & Young Adult Carers) to advance digital engagement with unpaid carers in Leeds. The role focuses on innovative digital approaches to identify and support carers, with a special emphasis on young adult carers.

It requires creativity, digital savviness and strong stakeholder engagement. The role is hybrid, combining remote digital work with part-time in-office duties.

Qualifications

• Experience using digital channels to identify, reach and support carers.
• Ability to engage and support young adult carers online.
• Excellent communication and guidance skills via digital platforms.

Responsibilities

• Lead on developing and testing innovative digital approaches to identifying, reaching and supporting carers, particularly young adult carers.
• Provide information and guidance to carers who approach us digitally.
• Deliver one-to-one support to carers via webchat and video calls and provide Support Line cover when required.
• Facilitate online carers support group/s.
• Contribute to the planning and delivery of online events, workshops and training opportunities for carers.
• Participate in the Carers Leeds Digital Working Group and contribute to the delivery of our digital strategy.
• Maintain technical oversight of the Carers Leeds webchat system and appointment co-ordination of the Carers Leeds online booking system.

Skills

Digital skills

Creativity

Young adult carers experience

Tools

Webchat

Video conferencing

Job description

Job title and organisation: Carers Support Worker (Digital & Young Adult Carers) - Carers Leeds

Salary: SCP23 £34,434 - SCP25 £36,363 (pro-rata)

Hours: 21 Hours per week (Wednesday-Friday)

Contract: 2 years fixed term

Location: Carers Leeds supports hybrid working arrangements

Closing Date and Time: Sunday 1st October 2026 at midnight

Interview date:

13 th November 2026

Vision

Our vision at Carers Leeds is that all unpaid carers in our city are recognised, valued and supported to live a fulfilling life.

Mission

Carers Leeds wants to improve the lives of unpaid carers across the city. We provide information, advice and support to unpaid adult and parent carers in Leeds. We aim to influence others to act and create positive change for unpaid carers.

What is an unpaid carer?

An unpaid carer is someone who provides help and support to a family member, friend or neighbour who couldn't manage without their help. This could be due to illness, disability, mental health problems or substance misuse.

What we do

Established in 1996, Carers Leeds is a charity which provides information, advice and support to unpaid adult and parent carers across our city. We have an Advice Line, carers support groups, one to one support and support in hospitals. Some of our services are open to all carers and some are targeted at specific groups of carers. Our services are provided to communities throughout Leeds. We work in partnership with others to deliver our service and to influence them to act to benefit unpaid carers.

Brief Role Description:

Our Carers Support Workers help carers to access the resources they need to carry out their caring role; to mitigate the negative impact of caring; to enjoy life beyond their caring role and to have good health and wellbeing, social connections and financial security.

The Digital Carer Support Worker is a Carer Support Worker role with a difference. We're looking for someone with strong digital skills who is creative and excited to try new things.

A key part of the role is experimenting with new ways to reach and support more diverse carers through digital channels, with a particular focus on engaging young adult carers. The role would suit someone who enjoys testing ideas, using digital tools creatively, and who has an interest or experience of working with young adults.

Key Duties and Responsibilities:

• Lead on developing and testing innovative digital approaches to identifying, reaching and supporting carers, particularly young adult carers.
• Provide information and guidance to carers who approach us digitally.
• Deliver one-to-one support to carers via webchat and video calls and provide Support Line cover when required.
• Facilitate online carers support group/s.
• Contribute to the planning and delivery of online events, workshops and training opportunities for carers.
• Participate in the Carers Leeds Digital Working Group and contribute to the delivery of our digital strategy.
• Maintain technical oversight of the Carers Leeds webchat system and appointment co-ordination of the Carers Leeds online booking system.

This post is subject to a satisfactory a DBS check

Excellent terms and conditions including:

• 25 days annual leave plus bank holidays (pro rata for part-time)
• Flexitime
• Hybrid working (part home/part office based)

Carers Leeds celebrates diversity and strives to be an equal, diverse, and inclusive organisation. We welcome applications from all sections of the community. Groups currently under-represented in our workforce are from ethnic minorities, people with disabilities, younger and older workers, men, and transgender people.

Carers Leeds is a Limited Company Registered No. 3242065

Registered Charity No. 1058706

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation.