Carer Support Worker

Carers Leeds; Leeds; Hybrid; GBP 34,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Flexitime

Hybrid working

Job summary

Carers Leeds is seeking a Carer Support Worker to provide information and guidance via our Support Line and to run carers support groups and learning workshops. The role covers citywide travel to community venues or carers' homes and requires a DBS check and access to a car.

The hybrid role includes working from the Carers Leeds office and in community venues, with 35 hours per week and some after-hours slots. Salary SCP23–SCP25 reflects progression with service delivery.

Qualifications

• Provide information and guidance via the Support Line and related services.
• Offer 1:1 support to carers via multiple channels and settings.
• Facilitate carers support groups and learning activities.
• Deliver engaging learning workshops for carers.
• Attend information events to raise awareness of the service.
• Potential to supervise a volunteer and support DBS checks.

Responsibilities

• Provide information and guidance via our Support Line, including a 4.30pm - 6.30pm slot at least one Tuesday per month
• Offer 1:1 support for carers via webchat, phone, video, in the home or at local community venues
• Facilitate carers support group/s
• Plan, develop and deliver learning workshops for carers
• Attend information events to raise awareness of our service and of carers in general
• Opportunity to supervise a volunteer

Skills

Support Line guidance

1:1 carer support

Group facilitation

Workshop delivery

Event participation

Volunteer supervision

Tools

DBS check

Job description

Carer Support Worker

Key information

• Location: Hybrid (Carers Leeds office, Community, Home)
• Salary: SCP23 £34,434 to SCP25 £36,363
• Closing date: 11 October 2026, 00:00
• Interview date: Monday 19th October 2026
• Hours: 35 per week (Mon - Fri including a minimum of one Tuesday per month 4.30pm - 6.30pm, at home)
• Contract: Permanent

About the job

Our Carer Support Workers have a varied role from providing initial support, information and guidance to carers via our front-line Support Line to running carers support groups and learning workshops for carers. This role is Citywide so will involve travel to community venues and/or carer homes.

Carer Support Worker Job Description

Key Duties and Responsibilities:

• Provide information and guidance via our Support Line, including a 4.30pm - 6.30pm slot at least one Tuesday per month
• Offer 1:1 support for carers via webchat, phone, video, in the home or at local community venues
• Facilitate carers support group/s
• Plan, develop and deliver learning workshops for carers
• Attend information events to raise awareness of our service and of carers in general
• Opportunity to supervise a volunteer

This post is subject to a satisfactory a DBS check

Access to a car is essential

Excellentterms and conditions including:

• 25 days annual leave plus bank holidays (pro rata for part-time)
• Flexitime
• Hybrid working (part home/part office based)

About Carers Leeds

Established in 1996, Carers Leeds is a charity that provides information, advice and support to unpaid adult and parent carers across our city. This includes our Advice Line, carers support groups, one to one support and support in hospitals. Some of our services are universal - open to all carers - and some are targeted at specific groups of carers. Our services are provided to all communities throughout Leeds. We work in partnership with others to deliver our service and to influence them to act to benefit unpaid carers. This involves those working in health and social care and employers. We use what unpaid carers tell us about their experiences and what matters to them, to help create change at a local and national level.

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