Community Support Worker

Leicestershire County Council; Leicester; On-site; GBP 30,000 - 35,000; Full time

Job summary

Leicestershire County Council is seeking a Community Support Worker to meet with individuals, families and carers, assess needs under the Care Act 2014 and devise plans for accessing support. Role involves visits to homes, hospitals, and community settings, with safeguarding and consent considerations as needed.

Vacancies span multiple teams in Glenfield with part-time and full-time hours; DBS check required and driving licence advantageous.

Qualifications

• Relevant health/social care qualifications a full Level 2 or 3 qualification in adult social care, for example NCFE CACHE Level 2 Diploma in Care, or equivalent.
• Level 2 or equivalent in Maths and English.
• Experience of working with adults in a social care setting and with other agencies.

Responsibilities

• Meet with individuals, families and carers to assess needs under the Care Act 2014.
• Devise a plan for how the person can access the support they require; connect to local services or agencies.
• Undertake home visits, hospital visits, and assess safeguarding or high-risk situations.

Skills

Effective communication

Caseload management

Team collaboration

Adaptability

Education

Level 2/3 in adult social care

Maths and English Level 2

Job description

Organisation: Leicestershire County Council

Work Location:County Hall, Glenfield, Leicester LE3 8RA

Working Hours:37 Hours Per Week

Contract Type:Permanent

Closing Date:Sunday 04th October 2026

Salary:£29,550 - £35,493 per annum (pro rata for part-time)

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

Are you looking for a rewarding career where you can make a difference to the lives of adults in Leicestershire? Are you passionate about promoting independence?

Are you passionate about making a real difference for carers across Leicestershire?
Do you want to be part of an ambitious and growing service?

We’re looking for people who share our commitment to championing carers’ rights, amplifying their voices, and ensuring they receive the recognition and support they deserve.
If you’re motivated, compassionate, and eager to learn, this could be the perfect role for you.

About the Role

As a Community Support Worker, you will meet with individuals, families and carers to connect and listen and where necessary undertake an assessment under the Care Act 2014. Where there is an eligible need, you will devise a plan for how the person can access the support they require this may be connecting with their local community, referral on to other agencies or provide service to support their unmet need. Where necessary, you will identify and report potential safeguarding, consider mental capacity, and other high-risk situations where a person’s safety or liberty may be at risk. Your team will have an office base and you will undertake visits to people in their own homes, in a hospital setting or wherever the person feels most comfortable to meet you.

We have vacancies in the following teams:

• Accommodation Review (X2 permanent, 37 hours per week) – Glenfield, Leicestershire
• Carers Assessment and Review Team – Glenfield, Leicestershire (X1 37 Hours Per Week)
• Carers Assessment and Review Team – Glenfield, Leicestershire (X1 18.5 Hours Per Week)

To find out more about what it’s like to be a Community Support Worker, please see Katie’s storyhere.

We are passionate about developing your career in social care.

As a Grade 8Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete their Learning and Induction Programme and undertake your duties with support and supervision.

As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions.

As a Community Support Worker, there are further opportunities to develop your career in Adult Social Care at Leicestershire County Council, such as the opportunity to apply to undertake a Social Work Apprenticeship, Occupational Therapy Apprenticeship and routes in leadership roles.

Please click hereto see the CSW career progression plan.

A DBS enhanced check for a regulated activity is required for this post.

For information on our approach to the recruitment of ex-offenders, please see ourpolicy statement

You will require a valid full driving licence or access to a vehicle for this position.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Relevant health/social care qualifications a full Level 2 or 3 qualification in adult social care, for example NCFE CACHE Level 2 Diploma in Care, or equivalent. Level 2 or equivalent in Maths and English.
• Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
• Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have.
• Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
• Be able to manage a caseload and work to clear objectives.

In addition, we also expect you to shareour commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents.You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are aDisability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Resourcing Co-ordinator

Telephone: [phone]

Email: [e-mail]